JOB PURPOSE

The Admissions Manager position is responsible for overseeing the school student enrolments and to achieve the predetermined enrolment budget. In addition, he/she is also responsible for the various functions in planning, implementing and carrying out effective admission duties. This position reports to the Principal on a day-to-day basis.

KEY RESULTS AREAS/ RESPONSIBILITIES

Customer/Stakeholder Management
Counsel and provide advice, guidance on admissions requirements and related issues to prospective and existing parents/students.
Responsible for all correspondence inquiries, advice on enrolment and provide support to parents throughout the enrolment process.
Maintain links with the Student Services.
Ensure that excellent and timely customer service is provided at all times to students, parents and other stakeholders in line with an Awesome Customer Experience (ACE).
To assist the Heads of Schools, Principal and Marketing Department in the production of promotional materials.
Outstanding communication and relationship with internal and external stakeholders are established and maintained.
To work with the Marketing Team and Head of Marketing to manage the customer experience from enquiry to enrolment.

Operation Management
Manage day-to-day administrative activities and maintain operational effectiveness within the Department.
Ensure relevant policy, procedure and guidelines governing the Admissions Department are in place.
To advise the Finance Department on the billing of new students and to ensure collection of fees from the new parent are made prior to their child/children starting school. 
To inform relevant departments on the name of students leaving at the end of each term or commencing at the school.
Follows-up with families who have served withdrawal notices and arrange for refunds if notice is compliant with the Terms and Conditions.

Compliance Management
Ensure all Admissions Department operations comply with the Malaysian Government/Ministry of Education (MOE) enrolment regulations/guidelines.
To liaise with the Ministry of Education and relevant Government Departments on matters relating to study permits for Malaysian students or visas for expatriate students.

People Management
To manage and enhance subordinate engagement within the Department to ensure productivity.
Conduct performance reviews and to identify training needs for direct subordinate/s.
Lead, manage and train Admissions Team to deliver quality customer service.

Others
Provide updates and accurate statistical enrolment reports to the Head of School, Principal and Senior Management as and when required.
Ensure documentation related to Admissions and Withdrawals are available in a timely manner.
Prepare student enrolment projections for budget needs as required.
To attend to other schooling matters as and when requested by the Principal/Head of Operation.

JOB SPECIFICATIONS

MINIMUM ACADEMIC/PROFESSIONAL QUALIFICATION
Minimum Degree in relevant discipline or equivalent

RELATED EXPERIENCE
Minimum 6-8 years of relevant working experience, preferably in the education industry
Experience working in a school environment is an added advantage

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)
Knowledge of and skills in using computer software e.g. Microsoft and Google applications.
Knowledge of customer service principles, techniques, and standards.