The Assistant Manager is responsible for conducting comprehensive research and benchmarking of entry requirements to ensure Taylor’s academic programmes remain competitive, rigorous, and aligned with regulatory standards. This role bridges market intelligence with institutional policy, providing data-driven recommendations to the relevant committees to enhance student quality, institutional prestige, and compliance. The Assistant Manager will monitor the Student Intake Standards meet the institution’s quality standards. The Assistant Manager is also responsible to coordinate the implementation and annual review of the institution’s Student Intake Standards.  In addition, the Assistant Manager is responsible to assist the Manager in institutional governance related matters as well as institutional audit exercises.   

KEY RESULT AREAS / RESPONSIBILITIES

1. Admissions Governance & Policy Management

• Oversee the evaluation and processing of non-standard admission cases, ensuring consistent application of policies while maintaining meticulous records for audit trails.
• Lead the systematic review and update of the Student Intake Standards (SIS) to ensure they reflect current institutional objectives and academic rigor.
• Direct the Continuous Quality Improvement (CQI) of the SIS by analysing the correlation between entry qualifications and subsequent use of the standards

2. Strategic Research & Benchmarking

• Lead comprehensive market benchmarking and research, conducting comparative studies of entry requirements against local and global competitors to safeguard the institution’s standing as a world-class university.
• Identify global trends and emerging qualifications to ensure the institution’s admission criteria remain competitive and inclusive of diverse educational backgrounds.

3. Regulatory Compliance & External Liaison

• Monitor and analyse updates to regulatory and statutory requirements from the Ministry of Higher Education (MOHE) and the Malaysian Qualifications Agency (MQA).
• Serve as a primary point of liaison for relevant regulatory authorities and foreign embassies regarding the verification and equivalence of entry qualifications.
• Ensure all programme admission criteria meet or exceed national statutory requirements and international quality standards.

4. Institutional Governance & Audit Readiness

• Synthesize research findings into formal proposal papers for the Quality Assurance and Enhancement Committee (QAEC) and Senate, facilitating the approval of new or amended entry requirements.
• Collaborate with the Manager to translate data-driven insights into institutional policies that support the Taylor’s 2025–2035 Strategic Plan.
• Ensure audit readiness by preparing robust evidentiary documentation and research-backed justifications for all entry standards during institutional audit exercises.

5. Digital Transformation: 

• Lead the transition of Student Intake Standards (SIS) and admission protocols into digital frameworks, ensuring that quality assurance workflows are automated and scalable.

• Data Systems Management: Oversee the integrity of digital databases related to non-standard admissions and entry requirements, leveraging technological tools to improve data retrieval and reporting accuracy.
• Process Optimization: Identify and implement innovative technological solutions to streamline the evaluation of complex, non-standard applications, reducing manual turnaround time while maintaining rigorous standards.

6. General Administration

• Perform any other duties and responsibilities as assigned by the Management to support the evolving needs of the Office of Registrar and the wider institution

JOB SPECIFICATIONS

MINIMUM ACADEMIC/PROFESSIONAL QUALIFICATION

• Relevant Bachelor degree in Education, Quality Management, Business Administration, Organizational Development or related field.  Master’s degree is preferred.

RELATED EXPERIENCE

• At least five (5) years of related working experience

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Possess a good knowledge of the higher education industry including the relevant statutory and regulatory requirements
• Possess experience and skills in benchmarking, development of policy and procedure and internal auditing.
• Possess high level managerial skills
• Possess high level of proficiency in managing Student Information Systems (SIS) and advanced Document Management Systems.
• Capable to utilize data visualization tools and present findings to relevant committees
• Able to manage the complexity of digital migration, ensuring that technological upgrades align with MQA regulatory standards and institutional security protocols.

COMPETENCIES (BEHAVIOURAL)

• Demonstrates a passion for the Higher Education sector and a commitment to Taylor’s mission of academic excellence and institutional prestige.
• A self-motivated leader who exhibits high emotional intelligence and the ability to operate independently in high-pressure, complex environments.
• A dynamic leader who takes initiative, drives accountability, and inspires team members to achieve departmental objectives through a strong sense of ownership.
• A sophisticated team player capable of fostering cross-departmental relationships and building consensus across diverse academic and administrative stakeholders.
• Maintains an exemplary professional attitude characterized by adaptability, resilience, and a continuous commitment to institutional improvement.
• Balances a people-centric approach with a sharp focus on achieving Key Performance Indicators (KPIs) and operational milestones.
• Exhibits a meticulous and systematic approach to task management, ensuring all records and policies are handled with extreme precision and organizational rigor.