JOB PURPOSE

Responsible for ensuring all digital content is engaging, accurate, and optimized for both search engines and user experience. Additionally, provides scheduled or ad-hoc training sessions on institutional application usage to internal users.

JOB SPECIFICATIONS

• Conduct gap analyses and facilitate engaging workshops, webinars, or one-on-one sessions with users.
• Develop high-quality training materials, such as presentations, participant guides, e-learning modules, and concise job aids.
• Evaluate the effectiveness of training programs through surveys, feedback, and performance metrics, refining designs for ongoing improvement.
• Oversee the content lifecycle on primary digital platforms, ensuring all web copy is written, proofread, and edited for clarity, grammatical accuracy, and brand alignment.
• Confirm that all published content complies with corporate style guides, brand standards, accessibility requirements, and legal obligations.
• Address user requests and inquiries within the established service level agreement timeframes.
• Prepare comprehensive manuals and user guides for core in-house systems and applications in written or video format.

MINIMUM ACADEMIC/PROFESSIONAL QUALIFICATION

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Computer Science / Information Technology, Communication, English or equivalent qualification in the related field
• Certification in Training & Development is a plus

RELATED EXPERIENCE

• 3+ years of experience in a role combining training/facilitation and professional content editing/management.
• Previous education industry experience would be a plus

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Proficiency in a Content Management System (CMS) like WordPress or Drupal. 
• Familiarity with HTML/CSS and basic web design principles.
• Have basic technical knowledge on Microsoft 365 products, example Microsoft Teams.
• Excellent written and verbal communication, editing, and proofreading skills.
• Has knowledge in video editing software.
• Proven ability to develop and deliver effective training, adapting to different learning styles.
• Have basic knowledge of information systems concept and terminology
• Ability to communicate with a wide variety of people verbally and written
• Strong analytical skills and skilled at managing multiple priorities
• Exceptional attention to detail, organization, and project management skills.

COMPETENCIES (BEHAVIOURAL)

• Maintains an excellent attendance record and is dependable
• Strives to continually build knowledge and skills (professional and technology related)
• Responds promptly to user needs and solicits feedback to improve service; meet commitments.
• Forward thinking in the potential use of future technology