JOB PURPOSE

The  Temporary Executive, Campus Central is responsible to provide excellent customer service through a wide range of student and academic administration services to students, parents, and staff of the University/College and is accountable to the Manager/Assistant Manager of Campus Central.

AREAS OF RESPONSIBILITIES

• Assist the Manager/Assistant Manager of Campus Central in providing a broad range of quality student administrative services to students and staff, alumni and members of the public.

• Manage student administration enquiries and provide timely and accurate responses via the Student Customer Relationship Management (SCRM) system, over the counters, online portal, emails and phone.

• Undertake application and request processing and liaise with other areas of the institution, to support the delivery of excellent student services.

• Support with timely updates of content on the Campus Central portal.

• Carry out any other duties and responsibilities that may be assigned from time to time.

JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

Degree in Business Administration, Psychology, Human Resource Management, or any related discipline.

RELATED EXPERIENCE

Fresh graduates or those with administrative working experience, preferably with a broad range of student services related functions in an educational institution.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Good understanding and ability to create an uplifting customer service culture
• Ability to work collaboratively in a team based work environment.
• Ability to communicate with customers, colleagues, business contacts in a courteous and professional manner
• Creative, resourceful and customer focused
• Possess a good command of English
• Good communication, report writing and presentation skills
• Good planning and coordinating skills
• Ability to perform consistently under the pressure of deadlines
• Knowledge of and skills in using computer software e.g. Microsoft software applications
• Ability to work independently in a fast-paced and challenging environment

COMPETENCIES (BEHAVIOURAL)

• Matured and self-motivated
• Dynamic with initiative
• Good team player
• Professional appearance and good working attitude
• Pro-active and results oriented with a drive to succeed and achieve goals
• People oriented with warm and cheerful personality
• A strong sense of responsibility

The company reserves the rights to amend or include additional details towards your job description at any point of time in any form of communication.