JOB PURPOSE

The Sergeant is designated to lead the outsourced security team and monitor daily activity within Taylor’s Hostel Management (THM) buildings to ensure the property, assets and residences are well protected from any predictable peril. The Security Guard Leader will be stationed at U-Residence premises.

AREAS OF RESPONSIBILITIES

1. Security & Access Control

• Monitor and enforce hostel security protocols at all times.
• Conduct regular patrols within the hostel premises, including common areas, rooftops, stores, etc.
• Ensure that residents, visitors, and contractors use authorized forms of entry/exit for U Residence and comply with curfew and access policies.
• Supervise and ensure functionality of all security systems, including CCTV, Visitor Management System, Clocking System, Intercom, Access Control System, and Exit Door Alarm System.
• Monitor and assist in operating the Fire Alarm System and support emergency response protocols.
• Respond promptly as the first responder to emergencies such as fire, medical incidents, and disturbances.
• Investigate security breaches, suspicious behavior, and other incidents; escalate significant issues to the Facilities Manager.
• Conduct daily random CCTV checks and maintain proper documentation for review or investigation purposes.

2. Supervision & Team Management

• Prepare and manage duty rosters for outsourced security personnel.
• Conduct daily briefings, roll calls, and spot checks on the guard team.
• Train and guide new or outsourced guards on hostel SOPs, emergency procedures, and security protocols.
• Communicate daily instructions and updates to the security team to ensure consistency in operations.

3. Reporting & Documentation

• Maintain an accurate Daily Occurrence Book (DOB), incident reports, and other security logs.
• Record and report any maintenance issues, damages, or violations of hostel rules.
• Submit a monthly security checklist for the systems and operations.

4. Emergency Preparedness & Safety

• Support fire drills and other emergency response exercises as scheduled.
• Coordinate with the maintenance team on identified safety hazards or repair needs.
• Ensure monthly checking of First Aid Kit boxes is completed and documented.

5. Operational Support & Resident Engagement

• Assist the Operations Team and Resident Wellbeing Department during resident check-in/check-out, ensuring proper procedures are followed.
• Communicate with relevant departments regarding any resident-related concerns or incidents.
• Act as liaison between students and hostel management on matters related to safety and security.
• Supervise the locking of offices and common areas (e.g., U Lounge) after hours.
• Keep the Security Control Room clean, organized, and operationally ready at all times.
• Provide ad-hoc support and assistance as requested by Taylor’s Hostel Management.

6. General Duties

• Report any asset defects or malfunctions under care to the Facilities Manager.
• Undertake any other duties assigned by the direct report, in line with operational needs.

JOB SPECIFICATIONS

ACADEMIC/PROFESSIONAL QUALIFICATION

• SPM or Equivalent
• Certification in security services or related fields is an advantage.
• Ex-army personnel or Ex- Police are prioritized.
• Minimum 5-7 years working experience as security or similar fields

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Possess strong communication skills in both English and Malay, both verbal and written.
• Must be alert with quick reflexes, active thinking, and excellent observational skills.
• Able to adapt quickly, remain calm under pressure, and take decisive action in emergencies or high-risk situations.
• Demonstrate effective teamwork and collaboration with Taylor’s Hostel Management (THM) staff and Boardwalk Security personnel.
• Possess basic competency in using security tools and equipment; must be physically fit to carry out patrols and emergency duties.
• Exhibit a positive attitude, professional conduct, and a respectful personality always during duty hours.
• Ability to adjust efficiently to the hostel environment and respond effectively to operational needs.