JOB PURPOSE

Taylor’s Hostel Management believes in providing more than just a place to live but more importantly a place where residents feel at home. Through our integrated Resident Living Programme, we deliver a holistic living experience that addresses the mental, physical, social and intellectual wellbeing of all our residents. Our model makes us a leader in the resident hostel management industry.

The Resident Experience and Welfare Team’s mission is to foster a resilient resident community by offering residents opportunities for personal growth and intellectual development through this programme. We envision our student residence as a vibrant community where residents feel safe, connected and belong.

The Senior Wellbeing Ambassador plays a vital role in fostering a supportive, inclusive, and engaging residential community at Taylor’s Residence. This position focuses on ensuring resident well-being, leading and mentoring residence staff, organizing community activities, and maintaining operational excellence. This role also involves collaborating with other departments to enhance resident satisfaction, address concerns promptly, and create a thriving, balanced living environment.

KEY RESULT AREAS / RESPONSIBILITIES

Resident Well-being & Support:

• • Oversee resident welfare and mental well-being through weekly check-ins.
  • Address resident concerns promptly, responding within an hour for high-priority issues.
  • Provide immediate support and guidance during crises, connecting residents to the appropriate resources.

Community Building:

• Implement activities or workshops to foster a strong sense of belonging and community among residents.
• Plan & organize events focused on physical, social, mental, and intellectual well-being, ensuring inclusivity and diversity.
• Collaborate with Wellbeing Ambassadors to gather feedback and ideas for community activities.
• Mediate resident conflicts transparently, document incidents thoroughly, and liaise with campus security, counseling, and other relevant departments.

Leadership and Team Management

• Lead, mentor, and motivate team members to ensure effective operations.
• Conduct regular training sessions to enhance skills in conflict resolution, resident support, and facility management.
• Foster a collaborative team culture, encourage initiative, and manage team schedules and workload for optimal efficiency.

Operational Efficiency

• Conduct regular inspections of common areas, resident rooms, and facilities to ensure cleanliness and maintenance needs are addressed.
• Liaise with maintenance teams and external contractors for timely repairs and safety protocol compliance, including fire drills and emergency preparedness.

Administrative Duties

• Oversee and ensure timely completion of resident records, incident reports, and weekly documentation.
• Assist with check-in, check-out, and during-stay processes while maintaining accurate records of resident activities and transfers.
• Facilitate communication between the residence experience and welfare team, and other departments to ensure smooth operations and efficient reporting.
• Track and implement follow-up actions for resident feedback.
• Manage administrative tasks related to both on-campus and off-campus matters to ensure seamless operational support and compliance.

JOB SPECIFICATIONS

Minimum Qualification & Experience

• Degree or Diploma holders in any discipline.
• Minimum 3 years of working experience, preferably in higher education environment.

Competencies

• Must stay-in 24/7 when on duty (accommodation provided by the company).
• A team player with good working attitude.
• Committed to keep deadlines, accuracy of work and flexible to multi-tasking.
• Ability to work on own initiatives and under tight schedules.
• Ability to adapt to changes in work responsibilities and environment.
• Ability to handle difficult situations with tact and diplomacy.
• Strong interpersonal and oral/written communication skills.
• Computer literacy in Microsoft Office, ie Excel, Word, Power Point and Flow Charts.
• Possess a command of English & Bahasa Malaysia. Chinese language will be an added advantage.