JOB PURPOSE

This individual is to support the Manager in the smooth and efficient daily operation of the Student Finance with respect to all administrative functions related to student e-invoice and managing of debts, and planning and provision of administrative services to support core academic functions of the university. He/she is to assist and support the Manager in taking responsibility for the student finance functions and portfolio under the department purview.  

KEY RESULT AREAS / RESPONSIBILITIES                                                                            

1. Assist the Manager in handling programme fee setup in the Campus Management System (CMS), including generating student e-invoices by identifying the total student overpayments in CMS, verifying accuracy, converting overpayments to offset newly issued invoices, and ensuring students receive the correct net outstanding balance in their e-invoices.

2. Upload student e-invoices generated from CMS to the student portal for all active students and students with registered subjects.

3. Manage fee payment follow-ups, including issuing payment reminders to students with outstanding fees, preparing notices of termination, and implementing portal barring where necessary.

4. Handle the Bulk Clearance Process for students with Completed Module, Graduated, Withdrawn (Pre-Commencement), and Terminated statuses.

5. Support Campus Central by providing information related to Fee Refunds and Fee Transfers for student applications involving semester deferment, intake deferment, withdrawal, or programme transfer.

6. Perform student status updates in CMS for termination cases related to outstanding fees.

7. Coordinate Student Finance operations to ensure efficiency, effectiveness, and timeliness in debt management processes.

8. Develop and maintain systems and procedures to improve operational efficiency and support continuous improvement in internal fee monitoring.

9. Identify opportunities to improve and enhance credit control processes based on stakeholder and customer feedback.

10. Maintain good working relationships and ensure effective and timely communication with faculties, schools, and support units.

11. Assist in meeting all service level commitments made to internal stakeholders across the institution, as specified in the department’s Service Level Agreement (SLA).

12. Maintain good relationships and ensure effective and timely communication with all relevant stakeholders.

13. Undertake any other duties and responsibilities as assigned from time to time.

JOB SPECIFICATIONS

Minimum Qualification

1.  Bachelor’s degree or its equivalent.
2.  Minimum five (5) year of administration experience, preferably in an education institution.

Competencies (Knowledge, Skills & Abilities)

1. Knowledge and skills of using Campus Management Systems (CMS); 

2. Knowledge of credit control and debt management functions; 

3. Knowledge of University fee policy and procedure related to students; 

4. Ability to work independently with strong planning, organizational and coordination skills; 

5. Ability to work on own initiatives and prioritize tasks effectively under tight schedules and deadlines; 

6. Strong interpersonal and communication skills with the ability to maintain good & effective working relationships at all levels; 

7. Ability to interact with students, parents and staff with professionalism, tact and sensitivity;

8. Adaptability to changes in work responsibilities and environment;

9. Good general knowledge of the relevant processes and procedures. 

Competencies (Behavioural)

1. Attention to details

2. Pleasant personality

3. Dedicated and trustworthy

4. Diligent and self-motivated

5. Good team player

6. Works with integrity

7. Upholds organizational values

8. Has a strong sense of responsibility