JOB PURPOSE

The Senior Executive, International Office (IO) is responsible to support the visa approval team for the effective and efficient management of student pass/visa processing for all international students, ensuring all activities adhere to the government requirements, as well as policies and procedures of Taylor’s, and the provision of high quality and responsive services to international students and other stakeholders.

AREAS OF RESPONSIBILITIES
1. Ensuring accurate data entry, timely reports & filing
• To have timely records, accurate data entry for all information and filing for all processes within the department. The accuracy of the data entry will be used for annual Ministry and KDN reports whenever an internal and external audit is conducted.
• To receive data from respective stakeholders on time (i.e., Recruitment, SDMG., Registry, etc.) to do the necessary vetting through.
• To assist in updating the reports in a timely manner for all stakeholders to have accurate information on students/passports/documents within the stipulated time frame.
• To ensure that the student file and scan documents (i.e. Passport, Application Form, Invoice, etc.) are securely saved into the IO shared folder (e-filing and retrieval).

2. Advising on visa matters – on policy for IPT, Deferment and Progression students, parents and counselors on visa matters.
To provide overall excellent customer service in IO to students and stakeholders and to minimize complaints to the department. To aim to provide clear and accurate visa advice to all stakeholders within reasonable response time of between 1-3 working days.

3. Personal Bond
To prepare personal bond for student visa endorsement purpose.

4. VAL & Endorsement Follow Up
To ensure and have efficient & effective system for constantly monitoring EMGS notification & immigration on the VAL and Student Pass endorsement status.

5. VAL Pre Arrival Welcome Email
To ensure the team VAL pre arrival email is updated and sent out to the student and stakeholder after VAL was approved.

JOB SPECIFICATIONS
MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION
Preferably diploma/degree in any discipline.

RELATED EXPERIENCE
Preferably 2 years of relevant work experience in an educational institution with involvement in counselling and International Office related matters.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)
(Required for successful performance)
• Able to maintain composure in all situations.
• Tactful and diplomatic in communication skills and strong interpersonal communication skills.
• Ability to work with minimal supervision.
• Creative, resourceful, customer focused, self-motivated and results oriented.

COMPETENCIES (BEHAVIOURAL)
• Good communication skills
• Strategic thinking
• High level of integrity
• Hardworking
• Open-minded
• Team player