The Senior Executive, International Office is responsible for managing matters pertinent to international student welfare.

AREAS OF RESPONSIBILITIES

1. Manage matters related to airport pick-up for international students
   • To monitor the arrival trackers daily.
   • To liaise with vendors/internal stakeholders on pick-up arrangements/transport.
   • To liaise with EMGS ISAC on documentations needed for TC students (clearance).
   • To rectify new students’ special passes upon arrival, if there are errors.
   • To clear/pick-up international students from Subang airport.
   • To check vendors’ pick-up claims and send for verification.

2.   Assist in student reporting

• To prepare goodie bags (gifts and all relevant reporting forms).
• To assist students in completing all paperwork during reporting.
• To ensure students fill all the relevant forms (EMGS/Immigration/Clinic/IO) correctly.
• To provide excellent customer service to students/parents and relevant stakeholders.
• To guide students in medical screening, and subsequently reporting to IO.

2. Assist in event managements

• To contact students and PICs for various events.
• To book venues and order food/refreshment for the events.
• To compile customer survey data - to measure the satisfaction levels of customers after events.

3. Assist in replying IO emails

• To help attend to email replies within 24 hours.

4. Cover other team members in various tasks in their absences

• IKADs and medical cards – renewals, claims, key-in to STARS and CMS.
• Request for refund of excess insurance premium from the EMGS.

5. Dependent pass applications

• Guide students in the applications.
• Check and ensure all documents are good to be submitted via EMGS STARS.
• Follow through applications until they are approved.

6. Special tasks and meetings

• To attend to task(s) and meeting(s) assigned, even at ad hoc basis

JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

Preferably Bachelor’s Degree in business-related discipline.

RELATED EXPERIENCE

 Preferably 2 to 5 years relevant work experience, preferably in an educational institution with  involvement in student visa or International Office-related matters.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

(Required for successful performance)

• Able to maintain composure in all situations.
• Tactful and diplomatic in communication skills and strong interpersonal communication skills.
• Ability to work with minimal supervision.
• Creative, resourceful, customer focused, self-motivated and results oriented.

COMPETENCIES (BEHAVIOURAL)