The Senior Executive, Campus Central is responsible for assisting the Manager or Assistant Manager in managing and administering the operations of Campus Central. This role includes providing excellent customer service through a wide range of student and academic administration services to students, parents, and staff of the University/College.
AREAS OF RESPONSIBILITIES
Assist the Manager/Assistant Manager of Campus Central in managing Campus Central to ensure a broad range of quality student administrative services are provided to students and staff, resulting in consistent, innovative, and comprehensive services.
Act as first point of reference for, and manage student administration enquiries from students, staff, alumni, and members of the public, providing prompt and accurate responses.
Manage incoming requests and applications, organizing them on priority and urgency, undertaking follow-ups where necessary, ensuring timely processing in accordance with established timeline.
Undertake a range of administrative activities and liaise with other areas of the University/College, particularly Schools and external customers as required to support the delivery of excellent customer service across multiple channels including counter and online platforms.
Support effective communication with internal teams and external stakeholders regarding the status of requests and applications, providing updates and assisting with inquiries as needed.
Maintain accurate records and documentation related to requests and applications, ensuring completeness and compliance with internal procedures.
Actively engage in service performance management processes and contribute to the development and implementation of improvement initiatives.
Actively participate in staff development and training activities, as well as team discussions on the continuous improvement and development of services and procedures.
MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION
Degree in Business Administration, Psychology, Human Resource Management, or any related discipline.
RELATED EXPERIENCE
Fresh graduates or those with administrative working experience, preferably with a broad range of student services related functions in an educational institution.
COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)
Good understanding and ability to create an uplifting customer service culture.
Ability to work collaboratively in a team-based work environment.
Ability to communicate with customers, colleagues, and business contacts in a courteous and professional manner.
Solid grasp of the higher education system, policies, and regulations in Malaysia
Creative, resourceful and customer focused.
Possess a good command of English. The ability to converse in Mandarin will be an added advantage.
Good communication, report writing and presentation skills.
Good planning and coordinating skills.
Ability to perform consistently under the pressure of deadlines.
Knowledge of and skills in using computer software e.g. Microsoft software applications.
Ability to work independently in a fast-paced and challenging environment.
COMPETENCIES (BEHAVIOURAL)
Matured and self-motivated.
Dynamic with initiative.
Good team player.
Professional appearance and good working attitude.
Pro-active and results oriented with a drive to succeed and achieve goals.
People oriented with warm and cheerful personality.
