JOB PURPOSE

The Executive, Student Engagement & Leadership supports the delivery of a positive student onboarding, transition and engagement experience, helping new students successfully navigate their journey into Taylor’s University and Taylor’s College. The role supports Orientation programmes, transition initiatives and student engagement activities that enable students to understand their new environment, access relevant support, build meaningful connections and develop an early sense of belonging to the Taylor’s community.

The role also serves as an advisor to assigned student organisations and supports student participation in the SHINE Award. Working collaboratively with student leaders, Orientation Leaders, academic and professional departments, the Executive coordinates programmes and operational requirements while providing guidance that promotes leadership development, accountability and a vibrant student experience.

KEY RESULT AREAS / RESPONSIBILITIES

1. Student Onboarding, Transition & Taylor’s Orientation

Student Onboarding Experience

Support the planning and delivery of a structured onboarding experience that enables new students to successfully transition into University and College life.

Orientation Programme Coordination

Collaborate with the Orientation Committee to plan, coordinate and deliver Orientation programmes across major University and College intakes.

Programme & Activity Coordination

Coordinate assigned Orientation sessions and activities, ensuring programmes are engaging, informative, inclusive and aligned with overall Orientation objectives.

Operational & Logistics Coordination

Coordinate administrative and logistical requirements including venues, schedules, programme materials, student communications, registrations and other operational arrangements.

Stakeholder Coordination

Liaise with academic Schools, professional departments, Orientation Leaders and other stakeholders to ensure programmes and information are coordinated and delivered effectively.

Orientation Leaders Engagement

Work closely with Orientation Leaders in preparing and delivering Orientation activities while supporting their development as student leaders and ambassadors of Taylor’s.

Taylor’s Orientation Portal (TOP)

Support the administration and continuous enhancement of the Taylor’s Orientation Portal, ensuring information is accurate, current, relevant and accessible to new students.

Orientation Communications

Support the development and dissemination of Orientation and onboarding communications across appropriate channels to ensure students receive timely and accurate information.

Transition Programmes

Coordinate initiatives that support students beyond Orientation, particularly during the initial weeks and months of their student journey.

Late Arrival & Transition Support

Support onboarding arrangements for students who arrive after scheduled Orientation programmes, including international students and students requiring additional transition assistance.

Student Connection & Belonging

Develop activities and touchpoints that encourage new students to build peer connections, participate in campus life and develop a sense of belonging within the Taylor’s community.

Student Engagement Promotion

Promote opportunities for students to participate in Clubs & Societies, student leadership, sports, volunteering, SHINE and other experiential activities.

Cross-Departmental Coordination

Work collaboratively with academic Schools and relevant Student Experience functions to provide coordinated onboarding and transition support.

Evaluation & Continuous Improvement

Collect and analyse participation data, student feedback and satisfaction results to identify transition challenges and recommend improvements to future onboarding and Orientation programmes.

2. Advisor to Student Organisations

Official Advisory Role

Serve as the designated advisor to assigned student organisations, ensuring alignment with University policies and promoting leadership and holistic student development.

Activity Oversight & Quality Assurance

Provide guidance in the planning, implementation and evaluation of student-led events and initiatives, ensuring quality, safety, appropriate risk assessment and compliance with institutional standards.

Organisational Development

Support student organisations in strengthening their internal structures, governance and operational effectiveness to promote sustainability and continuity.

Mentorship & Leadership Growth

Provide mentorship to student leaders in areas including communication, teamwork, conflict resolution, decision-making, accountability and succession planning.

Documentation & Accountability

Ensure appropriate documentation of student organisation activities, including meeting minutes, financial records, event proposals and post-event reports.

Event Management Support

Advise and support student organisations in end-to-end event planning and execution, including budgeting, logistics, risk management and contingency planning.

Collaborative Engagement

Facilitate collaboration between student organisations and relevant University departments to enhance resource sharing and programme effectiveness.

Liaison to University Administration

Act as a bridge between student organisations and University administration, facilitating communication and adherence to established procedures.

Governance & Policy Guidance

Guide student leaders in understanding and adhering to institutional policies, constitutions, procedures and ethical leadership practices.

Leadership Recognition & SHINE Award Support

Encourage student leaders to document their contributions and learning through SHINE and other relevant student recognition frameworks.

3. SHINE Award Engagement & Support

SHINE Award Promotion

Promote student participation in the SHINE Award and guide students in documenting their leadership, co-curricular and experiential learning journey.

SHINE Reflection Review

Review and validate assigned student reflections in accordance with established guidelines and Service Level Agreements.

SHINE Activity Coordination

Ensure assigned student organisations contribute eligible experiential activities to the SHINE Portal and understand the relevant processes.

Student Enquiries

Respond to student and student leader enquiries relating to SHINE eligibility, reflection submissions, activities and portal processes.

SHINE Engagement

Support initiatives that increase awareness and participation in SHINE and strengthen its integration into the overall student engagement experience.

4. Additional Responsibilities

Commitment to Service Excellence

Uphold high standards of professionalism, quality assurance and customer service in all interactions with students and stakeholders.

Project & Committee Participation

Contribute to departmental and University-wide projects, working groups, committees and major events as assigned.

Collaborative Team Support

Work collaboratively with colleagues across Student Engagement & Leadership and the wider Student Experience portfolio, particularly during major programmes and peak operational periods.

General Responsibilities

Carry out other responsibilities assigned by the Manager, Head, Director or Senior Director based on evolving departmental and institutional priorities.

JOB SPECIFICATIONS

Minimum Academic / Professional Qualification

Bachelor’s Degree in a relevant discipline such as Business Management, Psychology, Education, Mass Communication, Public Relations, Hospitality & Events Management or an equivalent discipline.

Professional certifications or training in student affairs, project management, event management, facilitation or related areas will be an added advantage.

Related Experience

Minimum of two (2) years of relevant working experience, preferably within higher education, student affairs, student engagement, customer experience, events management or a related service environment.

Experience in supporting Orientation, student onboarding, student organisations, student events or youth engagement programmes will be advantageous. Candidates should demonstrate the ability to coordinate multiple activities, work collaboratively with diverse stakeholders and engage confidently with students.

Competencies (Knowledge, Skills & Abilities)

• Strong organizational and coordination abilities with the capability to manage multiple events, projects, and initiatives simultaneously.
• Effective problem-solving and analytical skills, with the ability to assess student needs and offer suitable solutions in a timely manner.
• Excellent communication and interpersonal skills to engage with students and stakeholders across various levels.
• Ability to work independently with minimal supervision and collaboratively within teams; demonstrates adaptability in managing team-based projects.
• Proficient in Microsoft Office Suite, Generative AI tools, and other relevant software platforms to enhance work efficiency.
• Capable of working under pressure and meeting tight deadlines through self-initiative and effective time management.
• Demonstrates accountability and urgency in following up on tasks, inquiries, and unresolved matters.
• Committed to fostering student leadership, engagement, and campus life enrichment.
• Adept in project planning and management, with the ability to prioritize and deliver quality outcomes.
• Service-oriented mindset with a focus on exceeding service expectations and maintaining agreed service levels.
• Results-driven, with strong attention to detail, trend analysis, and performance reporting capabilities.

Competencies (Behavioural)

• Collaborative and team-oriented
• Professional demeanour and ethical conduct
• Positive, energetic, and enthusiastic
• Trustworthy and dependable
• Exhibits a proactive and solution-focused attitude
• Approachable, resourceful, and composed
• Demonstrates mentoring and coaching skills with students