The Senior Business Analyst conducts business process reviews, needs assessments, and preliminary cost–benefit analyses to ensure technology solutions align with business objectives. The role focuses on analysing business needs, identifying issues, and recommending effective, innovative solutions. The Business Analyst also translates business and user requirements into clear functional specifications and serves as the primary liaison between business stakeholders and ICT teams, ensuring that system solutions are accurately defined and aligned with business requirements.

KEY RESULT AREAS / RESPONSIBILITIES

• Roles include managing change requests as part of the Change Management unit’s responsibility, and managing requirements for projects
• For Change Management, the Business Analyst is required to advise users on the established change management processes, analyse the requirements detailed in the change request forms, schedule meeting to obtain requirements clarification with stakeholders, managing the status of the change requests and communicating with users for the change requests’ sign-off once they have been implemented
• For projects, the Business Analyst is required to advise users on the established project management processes, including conducting business process analysis and requirements assessments, in an effort to align information technology solutions with business initiatives. The primary focus is to analyse the business needs and help identify business problems and propose relevant and innovative application solutions.
• Responsible in translating the business and user requirements into requirement specification document.
• Act as the business advocate between the users and IT teams.
• Assist in streamlining system processes.
• Support users on system’s usage and functional enquiries
• Any other responsibilities that may be assigned to you from time to time

MINIMUM ACADEMIC/PROFESSIONAL QUALIFICATION

• Candidate must possess at least a Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• Certification such as Certified Business Analysis Professional (CBAP) and/or PMI Professional in Business Analysis (PMI-PBA) is desirable but not mandatory

RELATED EXPERIENCE

• At least two (2) years of working experience in the software development environment and at least one (1) year of experience as a Business Analyst. 
• Prior experience in the education industry is desirable

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Must possess excellent communication and interpersonal skills.
• Excellent in English, both written and spoken.
• Strong analytical and problem solving skills.
• Experienced and knowledgeable in software development lifecycle, agile methodology
• Familiar with UML or use case modeling.
• Ability to deliver results within tight timelines
• Ability to pick up new skills and knowledge quickly
• Ability to work in multiple projects and change requests concurrently.