The Senior Administrative Executive plays a key role in supporting the Head of Campus Central in managing and coordinating the department’s daily operations. This role requires strong organizational skills, attention to details, and the ability to manage multiple tasks effectively. The ideal candidate will ensure smooth administrative processes, facilitate communication within the department and with stakeholders, and contribute to enhancing the student experience of Taylor’s University and Taylor’s College.

AREAS OF RESPONSIBILITIES

Administrative & Operational Support

• Manage departmental correspondence, including letters, emails and internal communications.
• Maintain and update departmental shared folders, databases, registers and documentation in compliance with institutional policies.
• Preparation of monthly reports, student satisfaction and feedback analysis, compiling reports and data for management review and decision-making.
• Prepare meeting agendas, take minutes, and follow up on action items as required.
• Assist in organizing staff engagement initiatives, workshops, and staff onboarding programmes.

Student Services Coordination

• Serve as the primary point of contact for escalated concerns from students and parents, addressing their issues promptly or collaborating with the appropriate faculty or support department for resolution.
• Where relevant, coordinate logistics for student-related events, programmes, and activities.
• Support the review and implementation of policies and procedures that enhance student services.

Finance & Resource Management

• Monitor departmental budgets, process invoices, and track expenses as directed by the Head of Department.
• Manage office supplies, requisitions, and procurement to ensure the smooth functioning of the department.

Stakeholder Engagement

• Liaise with internal departments, faculty, and external service providers to facilitate student support services.

• Support initiatives by Campus Central and other departments aimed at improving student experience and service efficiency.

Others

• Undertake additional tasks and responsibilities as required by the Head of Department, in line with business needs.

JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

• Bachelor’s degree in any disciplines.
• At least 2 years of relevant experience in customer services, student support or a similar role, preferably within a higher education or comparable organizational environment.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES) 

• Good understanding and ability to create an uplifting customer service culture.
• Ability to work collaboratively in a team-based work environment and independently in a fast-paced and challenging environment.
• Ability to communicate with customers, colleagues, and business contacts in a courteous and professional manner.
• Creative, resourceful and customer focused.
• Good planning and coordinating skills.
• Ability to perform consistently under the pressure of deadlines.
• Knowledge of and skills in using computer software e.g. Microsoft software applications.
• Possess a good command of English. The ability to converse in Mandarin will be an added advantage.

COMPETENCIES (BEHAVIOURAL)

• Matured and self-motivated.
• Dynamic with initiative.
• Good team player.
• Professional appearance and good working attitude.
• Proactive and results oriented with a drive to succeed and achieve goals.
• People oriented with warm and cheerful personalities.
• A strong sense of responsibility.