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SAP FICO Specialist

Posted on:  4 Sept 2025
Job Req ID:  4712
Division:  Ancillary & Support Services (ANSS)
Department:  Group Reporting & Finance Ops (40000102)

Job Summary:

We are seeking an experienced SAP S/4HANA FICO Support Consultant to join our financial system support team. The role focuses on providing day-to-day support, troubleshooting, issue resolution, and minor enhancements for the SAP FI module in an S/4HANA environment. This includes working closely with business users, system vendor, and technical teams to ensure the stability and efficiency of financial processes.


Roles and Responsibilities:

1. Functional Support and Service Delivery

  • Provide day-to-day functional support for SAP modules including:
    • Finance (General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Bank Accounting)
    • Controlling (CO)
    • Project System (PS)
  • Address business-as-usual (BAU) support activities related to incidents and service requests:
    • Diagnose, investigate, and troubleshoot system issues and user inquiries.
    • Implement configuration changes and coordinate with vendors to resolve issues.
    • Ensure timely resolution of tickets within agreed Service Level Agreements (SLAs) and Turnaround Time (TAT) targets.
  • Troubleshoot and resolve SAP FI-related issues, including integration with other modules (e.g., MM, SD, CO) and external source systems.
  • Conduct root cause analysis and implement permanent fixes, escalating to vendors as needed.
  • Support E-invoicing, financial month-end and year-end closing processes.

 

2. Change Request Management

  • Manage and execute change requests, including:
    • Develop and update Change Scope Analysis (CSA) and functional specification documents.
    • Perform required configuration or code changes and conduct unit testing (including coordination with third parties where applicable).
    • Define test scenarios and acceptance criteria.
    • Coordinate readiness and planning for production deployment.
    • Prepare and submit Change Deployment Templates and close tickets post-deployment.

3. Stakeholder Engagement and Training

  • Foster positive collaboration with stakeholders on SAP S/4HANA-related topics.
  • Work closely with business users to understand support requirements and ensure service expectations are met.
  • Provide guidance and training to end-users on SAP processes and functionality (e.g., invoice posting, report generation).
  • Help enhance SAP proficiency across the end-user community.

4. Project and Enhancement Involvement

  • Participate in enhancement and transformation initiatives with a focus on SAP functionality and process improvement.
  • Work with 3rd party system vendor on integration requirements.

5. Documentation and Compliance

  • Maintain and update user guides, training materials, and support documentation (e.g., Functional Specification Documentation).
  • Support internal and external audit processes by providing necessary system documentation and process details.
  • Ensure compliance with financial regulations and best practices

Required Qualifications:

  • Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
  • Minimum of 3 years of hands-on experience supporting or implementing SAP FICO, including at least 1 year working with SAP S/4HANA.
  • Strong grasp of financial accounting principles and their application within SAP.
  • Experience with key FI processes: procure-to-pay (P2P), order-to-cash (O2C), asset lifecycle, and bank reconciliations.
  • Familiarity with integration points across MM, SD, and CO modules.
  • Exposure to RPA automation tools and AI Joule is advantageous.
  • Knowledge of E-Invoicing processes is a plus.
  • Strong analytical thinking and problem-solving abilities.
  • Excellent communication and interpersonal skills.

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