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SAP FICO Specialist

Job Summary:
We are seeking an experienced SAP S/4HANA FICO Support Consultant to join our financial system support team. The role focuses on providing day-to-day support, troubleshooting, issue resolution, and minor enhancements for the SAP FI module in an S/4HANA environment. This includes working closely with business users, system vendor, and technical teams to ensure the stability and efficiency of financial processes.
Roles and Responsibilities:
1. Functional Support and Service Delivery
- Provide day-to-day functional support for SAP modules including:
- Finance (General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Bank Accounting)
- Controlling (CO)
- Project System (PS)
- Address business-as-usual (BAU) support activities related to incidents and service requests:
- Diagnose, investigate, and troubleshoot system issues and user inquiries.
- Implement configuration changes and coordinate with vendors to resolve issues.
- Ensure timely resolution of tickets within agreed Service Level Agreements (SLAs) and Turnaround Time (TAT) targets.
- Troubleshoot and resolve SAP FI-related issues, including integration with other modules (e.g., MM, SD, CO) and external source systems.
- Conduct root cause analysis and implement permanent fixes, escalating to vendors as needed.
- Support E-invoicing, financial month-end and year-end closing processes.
2. Change Request Management
- Manage and execute change requests, including:
- Develop and update Change Scope Analysis (CSA) and functional specification documents.
- Perform required configuration or code changes and conduct unit testing (including coordination with third parties where applicable).
- Define test scenarios and acceptance criteria.
- Coordinate readiness and planning for production deployment.
- Prepare and submit Change Deployment Templates and close tickets post-deployment.
3. Stakeholder Engagement and Training
- Foster positive collaboration with stakeholders on SAP S/4HANA-related topics.
- Work closely with business users to understand support requirements and ensure service expectations are met.
- Provide guidance and training to end-users on SAP processes and functionality (e.g., invoice posting, report generation).
- Help enhance SAP proficiency across the end-user community.
4. Project and Enhancement Involvement
- Participate in enhancement and transformation initiatives with a focus on SAP functionality and process improvement.
- Work with 3rd party system vendor on integration requirements.
5. Documentation and Compliance
- Maintain and update user guides, training materials, and support documentation (e.g., Functional Specification Documentation).
- Support internal and external audit processes by providing necessary system documentation and process details.
- Ensure compliance with financial regulations and best practices
Required Qualifications:
- Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
- Minimum of 3 years of hands-on experience supporting or implementing SAP FICO, including at least 1 year working with SAP S/4HANA.
- Strong grasp of financial accounting principles and their application within SAP.
- Experience with key FI processes: procure-to-pay (P2P), order-to-cash (O2C), asset lifecycle, and bank reconciliations.
- Familiarity with integration points across MM, SD, and CO modules.
- Exposure to RPA automation tools and AI Joule is advantageous.
- Knowledge of E-Invoicing processes is a plus.
- Strong analytical thinking and problem-solving abilities.
- Excellent communication and interpersonal skills.