The Manager of this position is the custodian of our Structured Living Programme (STAY), which assists residents in adapting to new living conditions while acquiring vital skills and leadership qualities to excel academically and beyond.

This position will require the Manager to conceptualise and curate an assortment of workshops and events to enable residents (living on and off-campus) to ease into their freshmen year, assimilate into a new living environment, acquire useful life-skills, and gradually transform themselves to be self-sufficient, confident and happy individuals. Every initiative must be intentionally designed to allow residents to effortlessly transition through the living stages while keeping every aspect of their wellbeing (physical, emotional, social & intellectual) in check.

The Manager is also expected to foster good relationships with all residents, ensuring the best living experience is provided, while being fully accountable in fulfilling the prescribed success measures of this department.

KEYS RESULT AREAS / RESPONSIBILITIES

• To strategize, lead, plan and deliver all residents support activities with team members within the department;
• To manage the budget and expenses of all student-relations activities, and to report to the Management on all financial matters periodically;
• To ensure all relevant initiatives are conducted in the best interest of the diverse of residents, with clear fulfilment of the predefined learning outcomes;
• To provide mentorship in the formation and coaching of the Resident Community Council (RCC), the student leaders of Taylor’s Residence;
• To provide advice & counsel to residents as required;
• To implement new support and value-added experience to help improve residents living experience;
• To lead in content creation of all resident activities, which is to be published in a bi-monthly newsletter;
• To drive and administer the bi-annual residential satisfaction surveys, and to tabulate the responses and present the survey feedback to Management;
• To elevate residents’ and parents’ satisfactions are met and being measured throughout the residents’ experience and support programme;
• To create a conducive environment for the development of young minds to thrive;
• To maintain efficient and effective communication between residents and all stakeholders within Taylor’s Residence and beyond.

KEY COMPETENCIES

• Good ethics & value, integrity & trustworthy
• Top-notch interpersonal, communication and presentation skills
• Strong written and spoken language proficiency
• Good leadership and stakeholder management skills
• Full-fledge events and project management skills, (conceptualising, budgeting, staging, evaluating)
• Problem solving and critical thinking skills

• Pro-active and results-oriented, with the ability to work independently with minimum supervision

• Digitally savvy (office productivity suite, designing software, etc)

MINIMUM QUALIFICATION

Diploma or Degree in Mass Communication or any discipline/programs related to the development of People Management, Lifeskills & Behavorial Advancement.

RELATED EXPERIENCE

Minimum three (3) to five (5) years of related working experience in management of people issues, counselling, events and organisation development programs