The Manager, Graduate Employability & Career Insights is responsible for driving graduate employment outcomes through strategic employer engagement, proactive job and internship development, effective use of graduate employment data, and strong portfolio management. The role leads the development and management of employer relationships that create high-quality internship, work-based-learning (WBL), graduate employment and other career opportunities for Taylor's University students and graduates.

The Manager is responsible for translating employer and labour market intelligence into actionable strategies that improve graduate employability and employment outcomes. This includes building sustainable employer pipelines, monitoring graduate employment performance, strengthening data quality and analytics, and working closely with internal and external stakeholders to ensure that Career Services initiatives are aligned with institutional priorities.
The role also provides leadership and operational oversight to relevant Career Services team members, ensuring the effective delivery of services, efficient processes and achievement of agreed departmental and institutional KPIs.

KEY RESPONSIBILITIES
1. Employer Relations and Strategic Partnerships
• Develop and implement strategies to build, strengthen and diversify the University's employer network.
• Establish and manage strategic relationships with employers across priority industries and employment sectors.
• Proactively secure high-quality opportunities for graduate employment, internships and WBL, industry projects and collaborations, and employer engagement activities.
• Build and manage sustainable employer pipelines to support graduate employment and employability targets.
• Maintain a structured employer portfolio and ensure regular engagement with key employers.
• Understand employer recruitment needs, workforce trends and future talent requirements.
• Develop mutually beneficial value propositions and engagement opportunities for employers and the University.
• Improve the quality and relevance of opportunities available to students and graduates.
• Maintain accurate employer engagement and partnership records.
• Represent Career Services at employer meetings, networking sessions, industry events and professional forums

2. Graduate Employment and Placement Outcomes
• Lead initiatives to improve graduate employment outcomes and achieve institutional KPIs.
• Develop proactive strategies to increase access to high-quality employment opportunities.
• Monitor employment performance and identify gaps requiring intervention.
• Develop targeted initiatives for students and graduates requiring additional support.
• Work with Career Advisors and relevant stakeholders to ensure students are adequately prepared for employment opportunities.
• Track employer recruitment activity and conversion from opportunities to interviews, offers and employment.
• Identify barriers affecting graduate employment and implement appropriate interventions.
• Contribute to employment strategies for specialised student populations, including international and postgraduate students.

3. Internship, WBL and Experiential Learning
• Work closely with faculties, academic staff and relevant departments to support the planning and delivery of internship and work-based learning activities.
• Ensure sufficient internship and WBL opportunities are available to support student demand and programme requirements.
• Support the development and implementation of policies, procedures and processes relating to internship and WBL.
• Monitor internship and placement activities to ensure compliance with University requirements.
• Identify and address gaps in internship and WBL supply, quality or student participation.
• Gather employer and student feedback to improve the quality of internship and experiential learning opportunities.
• Coordinate with relevant stakeholders to ensure effective planning of internship and WBL cycles.
• Track and report key internship and WBL outcomes, including participation, placement and satisfaction.

4. Data, Analytics and Graduate Employment Intelligence
• Lead the collection, management and analysis of data relating to:
o Graduate employment.
o Job placements.
o Internship and WBL placements.
o Employer engagement.
o Student participation and utilisation.
o Employer and student satisfaction.
• Ensure the accuracy, integrity and timely updating of employment and employer data.
• Develop dashboards, reports and performance insights for the Head of Career Services and relevant stakeholders.
• Analyse trends and identify opportunities to improve graduate employment outcomes.
• Monitor agreed KPIs and provide recommendations based on data and labour market intelligence.
• Support continuous improvement of data collection, reporting and analytics processes.
• Support the effective implementation and enhancement of the Career Management System and other digital platforms.
• Streamline workflows, reduce manual processes and improve access to opportunities and services.
• Identify opportunities for automation and process improvement.
• Ensure compliance with relevant data management, confidentiality and institutional requirements.

5. Career Development and Student Employability Support
• Work with the Career Services team to ensure students are effectively prepared to secure and succeed in internships and graduate employment.
• Support the delivery of the Career Services Explore–Experience–Engage (E-E-E) framework.
• Contribute to programmes that prepare students for:
o Career exploration.
o Internship and job search.
o Resume and application preparation.
o Interviews and assessment processes.
o Employer engagement.
o Workplace readiness.
• Identify trends and recurring gaps in student employability and recommend appropriate interventions.
• Work with Career Advisors to connect employer expectations with student career development activities.
• Support targeted employability programmes for students with specific career development needs.

6. Team Leadership and Stakeholder Collaboration
• Provide leadership, direction and support to assigned team members.
• Establish clear individual and team objectives aligned with departmental KPIs.
• Monitor and manage workloads and resources effectively to ensure service delivery standards.
• Conduct regular performance and development discussions with direct reports.
• Identify capability gaps and provide coaching, mentoring and development opportunities.
• Promote a collaborative, accountable and student-focused working culture.
• Ensure team members understand and comply with relevant University policies, procedures and service standards.
• Support workforce planning and resource allocation during peak operational periods.
• Encourage continuous improvement, innovation and the effective use of data in decision-making.
• Develop effective relationship with employers, professional bodies, industry associations and other relevant stakeholders.
• Work closely with Career Advisors, faculties and academic staff to align employer requirements with student and graduate capabilities
• Represent Career Services in relevant University committees, meetings and projects.
• Maintain awareness of labour market developments, industry trends and emerging employment opportunities

7. Operational Excellence and Continuous Improvement
• Support the efficient and effective operation of Career Services.
• Review existing processes and recommend improvements to enhance efficiency and service quality.
• Ensure relevant policies and procedures are consistently implemented.
•Maintain accurate and complete documentation and records.
• Identify operational risks and escalate issues where appropriate.
• Support the achievement of student satisfaction and service utilisation targets.
• Promote innovation, continuous improvement and data-informed decision-making
• Contribute to the continuous improvement of Career Services programmes, systems and employer engagement strategies.
• Perform other duties and responsibilities as assigned by the Head of Career Services.

KEY PERFORMANCE INDICATORS
Performance will be measured against agreed departmental and institutional KPIs, which may include:
Graduate Employment
• Graduate employment rate and placement outcomes.
• Number and quality of graduate employment opportunities secured.
• Graduate placement conversion rates.
• Employment outcomes in priority industries and roles.
Employer Engagement
• Growth and retention of active employer partnerships.
• Number of quality opportunities generated through employer relationships.
• Employer satisfaction and participation in Career Services activities.
Internship and WBL
• Availability and quality of opportunities.
• Student and employer satisfaction.
• Timeliness and efficiency of placement processes.
Data and Operations
• Accuracy and completeness of graduate employment data.
• Timeliness and quality of reporting.
• Student utilisation of Career Services platforms and services.
• Reduction in manual processes and administrative turnaround time.
• Achievement of agreed service and operational standards.

MINIMUM ACADEMIC AND PROFESSIONAL QUALIFICATIONS
Essential
• Bachelor's Degree in a relevant discipline such as;Human Resource Management., Business Management, Marketing, Education,
Career Development., Psychology, Management, Communications or other relevant field.
• A minimum of 8–10 years of relevant professional experience in one or more of the following areas:
o Employer or corporate relations.
o Graduate recruitment.
o Talent acquisition.
o Career development.
o Higher education student services.
o Employability.
o Workforce development.
o Internship or work-integrated learning.
• Demonstrated experience in a management or leadership role with responsibility for leading and developing team members.
• Demonstrated experience developing and managing relationships with external stakeholders, particularly employers or industry partners.
• Experience working with performance data, KPIs, reports and analytics to support decision-making.
• Strong understanding of graduate recruitment trends, employer expectations and labour market developments.
• Demonstrated experience managing multiple projects, priorities and stakeholders simultaneously.

Highly Desirable
• Postgraduate qualification in Business, Management, Education, Human Resource Management, Career Development or a related discipline.
• Professional certification in Career Development, Coaching, Human Resources, Talent Management or a related area.
• Experience working within a university or higher education environment.
• Experience in graduate recruitment or talent acquisition within a corporate environment.
• Experience managing internship, WBL or experiential learning programmes.
• Experience using Career Management Systems, CRM systems, graduate employment databases or other relevant digital platforms.
• Strong capability in data analysis and dashboard reporting.
• Experience using platforms such as LinkedIn and other professional or recruitment platforms for employer engagement and opportunity development.
• Established networks within industry, professional bodies or employer organisations.
• Experience supporting international students or graduate populations.

KNOWLEDGE, SKILLS AND ABILITIES
• Strong employer engagement, partnership development and relationship management capability.
• Commercial awareness and understanding of employer talent requirements.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Excellent stakeholder management, negotiation and influencing skills.
•Ability to build credibility and trust with employers, senior stakeholders and internal partners.
• Strong leadership, coaching and people management capability.
• Excellent written, verbal, presentation and facilitation skills.
• Strong organisational and project management skills.
• Ability to manage multiple priorities and deliver under tight deadlines.
• Proficiency in Microsoft Office and relevant digital platforms.
• Ability to identify and implement process improvements.
• High attention to data accuracy, confidentiality and operational detail

KEY ATTRIBUTES AND BEHAVIOURS
Results-Oriented
• Takes ownership of outcomes and delivers against agreed targets.
• Uses data and evidence to monitor performance and drive improvement
• Follows through on commtements and addresses issues contructively
Proactive and Entrepreneurial
• Actively seeks new employers, opportunities and partnerships.
• Identifies gaps and opportunities early and develop practical solutions.
• Demonstrates initiative and is comfortable introducing new approaches.
Collaborative and Stakeholders-Focused
• Works effectively across teams and departments.
• Builds strong internal and external networks
• Balances student needs, employer expectations and institutional requirements
• Builds trust through professionalism, realiabilityh and follow-through.
Adaptable and Resilient
• Remains calm and effective under pressure.
• Adapts quickly to changing priorities and stakeholder requirements.
• Maintains a positive, solution-focused and professional approach.
Ethical and Continuous Learner
• Demonstrates integrity, sound judgement and respect for confidentiality.
• Represents the university professionally.
• Keeps current with developments in higher education, graduate employability and labour market trends.
• Embraces continuous improvement, innovation and new technologies.

OTHER REQUIREMENTS
• Willingness to attend employer meetings, industry events and networking activities outside normal working hours when required.
• Ability to represent the University professionally with senior external stakeholders.
• Willingness to travel locally or internationally when required.
• Commitment to continuous professional development and keeping current with developments in higher education, graduate employability and workforce trends.