The Digital Channel Intern is responsible for supporting the administration, management and operations of the digital platforms especially the over-the-top (OTT) streaming platform of the School of Media and Communication, Taylor’s University, ensuring they align with organizational goals and provide an exceptional user experience.

Reporting directly to the Channel Manager, the Digital Channel Intern is responsible for reviewing, editing, curating, managing and promoting content - ensuring all content adheres to the guidelines set by the Channel Manager.

The Digital Channel Intern is expected to be familiar with media services in general and other related technologies. 

KEY RESULT AREAS / RESPONSIBILITIES 

Digital Platform Support: 

• Assist the Channel Manager in overall administration of the digital channel in terms of tech-dev and customer support.
• Maintain standards and procedures for the content delivery of the digital channel. 

Content Information Review, Editing and Maintenance: 

• Reviewing of content and its attached information for grammatical coherence and clarity. 

• Ensuring consistency in style and tone throughout the content. 

• Assessing the overall structure and flow of the content and its attached information. 

• Rearranging or reorganizing content and its information to improve readability and viewership.

• Reviewing and keeping content up to date by identifying outdated information.

Analytics and Performance Monitoring: 

• Generate monthly (overview) reports from analytics received from vendor

• Assist Channel Manager by providing data-drive recommendations to enhance platform performance and user engagement.

Audience Understanding: 

• Assist Channel Manager in identifying audience (via analytics) and tailoring the content accordingly. 

Quality Control: 

• Assist Channel Manager in ensuring content meets quality benchmarks and aligns with the standards and regulatory guidelines. 

• Verifying and conducting quality assurance checks on all content produced before publication.

KEY COMPETENCIES 

The position is open to candidates with digital media production and editing experience or a relevant degree.

The Digital Channel Intern will be expected to acquire the following competencies: 

• Understanding of content management for a digital channel
• Knowledge of the laws and regulations related to the management and operations of a digital streaming media service
• Creative thinking with the ability to identify stories worth telling and audience interest
• Proficiency in related technologies / software used in the development of digital content
• Project management and time management skills 
• Strong communication skills and interpersonal skills 
• Planning & organizing skills. 
• Problem solving skills and result focused. 
• Negotiation skills. 

JOB SPECIFICATIONS 

Minimum Qualification 

• The position is ideally open to candidates with some digital media production and editing knowledge

• Candidates should at least possess a recognized degree in any relevant field. 

Competencies (Knowledge, Skills & Abilities) 

• Highly creative with acute writing skills, capable of adapting to various writing and production styles. 
• A keen analytical mind, able to identify issues of repetition, redundancy, and ineffective content structure. 
• Attention to detail, with the ability to work collaboratively. 
• Excellent interpersonal skills, enabling effective communication with content creators and project managers to ensure the promotion, management and creation of content aligns with project goals. 
• Proficient in time management and multitasking. 
• Always demonstrate integrity and maintain professional conduct in accordance with the company's core values. 
• Openness to feedback from the team and students
• Self-motivated and capable of independent learning and self-improvement.