JOB PURPOSE

Taylor’s College & University is embarking on a transformational journey towards becoming a more data-driven decision-making organisation. We are looking for people with data analysis experience to strengthen our business analytics capability as well as drive accurate and effective decision-making. Comprehensive student and financial information will allow targeted initiatives that enhance student experience. This Executive will be involved in a people-oriented and process-oriented role and will:

• Conduct thorough analysis and generate relevant and timely reports for strategic planning.
• Continually assess and optimise data management and reporting processes.
• Analyse scholarship application data & update application status.
• Manage and maintain the accuracy and integrity of student information and financial data.
• Ensure great customer experience from online to offline.
• Analyse competitor landscape and assist in proposals creation to streamline scholarship offerings.
• Able to operationalise ideas.

KEY RESULTS AREA/RESPONSIBILITIES

• Support in developing and operationalising scholarship plans, including determining eligibility, selection criteria and application processes.
• Take ownership of processing scholarship applications, ensuring completeness, accuracy, and timely execution, and conduct scholarship interviews where required.
• Coordinate promotional materials (brochures, flyers, digital ads, website, etc), alongside the Sales and Marketing Department to engage, attract and inform potential students, parents and internal stakeholders in a timely manner.
• Organise nurturing events, communication and engagement activities for scholars to act as ambassadors for Taylor’s University and Taylor’s College from programme starting to becoming a scholar alumni.
• Assist in analysing scholarship schemes and impact to total business and ensure scholarship plans are aligned with business objective.
• Handle enquiries on all scholarship applications, manage and compile applications to ensure completeness of documents and information required.
• Coordinate and manage feedback from other stakeholders within Taylor’s University and College to include Academics, Admissions, Marketing, Student Affairs, Registry Office, etc.
• Meeting all deadlines for delivering relevant analysis and reports without compromising quality, accuracy and data integrity.
• Manage face to face scholarship enquiries and calls as part of our focus on improving customer experience.
• Monitoring and managing student progression information for compliance with scholarship criteria.
• Stays abreast of competition news/trend.
• Possess strong problem solving skills and is customer oriented especially when it comes to managing queries/complaints
• Pleasant personality, able to speak eloquently and writes well
• Any other responsibilities that may be assigned to you from time to time
  

JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

• Bachelor's Degree
• Able to operate Microsoft 365 Suite (OneDrive, Excel, Word, Powerpoint, etc.)
• Able to develop, maintain and governs scholarship related standard operating procedure.
• Able to perform administrative tasks such as scheduling appointments, interviews and conducting shortlisting processes.
• Intermediate Excel user (Pivot/Advance Functions).
• Knowledge in Salesforce
• Experience with data analysis & data management
• Basic knowledge of financial reporting (added advantage)
• Additional systems knowledge (added advantage)

RELATED EXPERIENCE

• Project management and stakeholder management experience is an advantage.
• Strong knowledge and experience in Scholarship Management is an advantage.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Excellent ability to plan, organise and schedule in an efficient, productive manner.
• Ability to quickly and proficiently understand and absorb new information.
• Strong attention to detail and time management.
• Strong work ethic – integrity, team spirited, open communication and good stakeholder management.
• Ability to persuade and influence others to pursue a course of action.
• Excellent proficiency in English and Mandarin (optional) is an added advantage.
• Strong at strategic thinking and analytical abilities to develop and generate relevant reports.
• Excellent in data management using Excel.
• Customer centric – able to provide solutions and improve processes to improve customer experience.
• CRM knowledge or willingness to learn in creating visual dashboards.
• Ability to think and communicate logically.
• A go-getter, able to work independently, work collaboratively across departments and fulfil requirements within dedicated timelines.

COMPETENCIES (Behavioural)

• Honesty/upholds integrity – Builds trust and maintains confidence.
• Ability to make use of data to communicate with key stakeholders for their decision making.
• Ability to remain calm under pressure.
• Open to constructive feedback and new ideas.
• Leverage peers, supervisors and cross functional team to establish an collaborative working relationship.
• Great people and communication skills.
• Willing to work overtime/on weekends during peak period (if necessary).
• Roles are generally fluid and there are requirements to perform tasks outside of job scope, candidates should be comfortable with working in different performative capacities.