JOB PURPOSE
The Executive Faculty Office for Taylor’s College to support the day-to-day academic operations of the faculty / programme(s), by ensuring timely and accurate data and records are updated. He/ She will also assist to ensure that all daily operations of the faculty are consistent with the College policies and procedures.

KEY RESULT AREAS / RESPONSIBILITIES
• Advisory services to academics and students on academic and administrative issues; programme requirements, Modules Enrolment, etc
• Maintain systems and procedures for operating efficiency and continual improvement.
• Workload planning coordination
• Reports generation and data presentation
• Assist in coordination and monitoring of academics and students’ statuses
• Students appeal Investigation and documentation
• Minutes writing and follow up actions
• Academic support in updating attendance, setting meetings etc.
• Prepare documents required for MQA and relevant professional bodies’ visits.
• Investigate and prepare documents all student related cases related to appeals and maintain records of such issues.
• Ensure good relations, and effective and timely communication with students, parents, partners and staff.
• Provide academic related support/advice to the academic leadership team.

JOB SPECIFICATIONS
QUALIFICATION
• Possess a bachelor’s degree in any fields

RELATED EXPERIENCE
• At least 2 years of working experience, preferably in an educational institution

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)
• Ability to organise and maintain records systematically and neatly
• Good in operational and administrative skills
• Good customer service skills
• Interpersonal and communication skills
• Experience in front-line customer service and stakeholder management
• Ability to interact with peers, academics, students, parents and staff with tact and sensitivity
• Ability to adapt to changes in work responsibilities and environment
• Ability to work in a team as well as independently
• Good general knowledge of the relevant processes and procedures
• Complete tasks under tight schedules and deadlines
• Proficient in computerised student information systems and database management and generic office computer software

COMPETENCIES (BEHAVIOURAL)
• Meticulous -Attention to details
• Pleasant personality
• Dedicated and trustworthy in handling matters confidentially
• Diligent and self-motivated
• Good team player
• Well Organised
• Upholds organizational values
• Willingness to learn and flexible to changes in work responsibilities