JOB PURPOSE
Responsible for assisting the Manager in performing day-to-day, administering, and managing the operations of Account Receivables besides providing excellent customer service through good practice of transactional processing and performance excellence services to
the internal and external customer.

KEY RESULT AREAS / RESPONSIBILITIES
􀁸 Ensure timely and accurate issuance of billing, updating collection, submitting monthly reporting, and completing bank statement reconciliation.
􀁸 Update and monitor debtor performance on invoice issuance, collection, audit, and revenue analysis
􀁸 Responsible for timely and accurate accounts receivable bank reconciliation
􀁸 Support the development, implementation, and continuous enhancement of accounts receivable and customer management system
􀁸 Performed timely student refund and debt recovery process
􀁸 Responsible for daily workflow at cashier counter which include but is not limited to processing of fees, running reports, processing payments for various events throughout each semester, ensure counter and receipts always remain organized
􀁸 Assist the 􀁄anager in managing Account Receivables to ensure a sustainability of quality receivable services are provided to staff and external customers resulting in consistent, innovative, and comprehensive services.
􀁸 Act as first point of reference for and manage receivables enquiries from staff and external customers and provide timely and accurate responses.
􀁸 Undertake a range of administrative activities, including leading role, and liaise with other areas of the University, particularly Schools and external customers as required to support the delivery of excellent customer service on over-the-counter enquiries,request & collection, application processing & back-office work, manage email &􀀃phone enquiries etc.
􀁸 Provide effective guidance and support to junior team members.
􀁸 To drive and implement any initiatives due to operational duties as part of a supporting role to the business entirely.
􀁸 Contributes to staff development / training planning and actively participates in team discussions on the continuous improvement and development of services and procedures.
􀁸 Carry out any other duties and responsibilities that may be assigned from time to time.
􀁸 Ensuring and streamlining all the processes and policies which relates to receivables issues are comply with University's requirements for both parties (internal and external parties) to achieve excellent customer experience.

JOB SPECIFICATIONS
MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION
Preferably bachelor’s degree in accounting/finance/business Admin

RELATED EXPERIENCE
Preferably at least 3 years of working experience, preferably in an educational institution in operational transactional processing for finance involving on payment counter, accounts receivable and bank reconciliation.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)
􀁸 Sound knowledge of Microsoft Office and SAP
􀁸 Knowledge of educational institution policies and procedures is an advantage
􀁸 Good accounting knowledge and data processing
􀁸 Ability to handle stressful situations and strictly adhere to deadline
􀁸 Ability to perform cashier duties accurately along with evidence of honesty, integrity, and confidentiality
􀁸 Ability to perform various assignments at the same time
􀁸 Possess a good command of English and Bahasa Malaysia
􀁸 Good interpersonal skills with ability effectively communicate customers, possess excellent customer experience

COMPETENCIES (BEHAVIOURAL)
􀁸 Dynamic with initiative
􀁸 Self-starter and self-motivated
􀁸 Positive working attitude
􀁸 Awesome teamwork
􀁸 Discipline