JOB PURPOSE

The Resident Experience & Welfare Team’s mission is to foster a resilient student community by offering residents opportunities for personal growth and social development through this programme. We envision our student residence as a vibrant community where residents feel safe, connected and belong.

The Residential Experience Specialist plays a vital role in creating a supportive, engaging, and enriching living environment for residents at Taylor’s Residence. This position focuses on enhancing the resident experience through community engagement, well-being initiatives, and efficient management of resident welfare programs.

RESPONSIBILITIES

Resident Living Program Development & Engagement

• Implement workshops and modular activities to promote personal growth, social skills, and academic excellence.
• Create an environment that encourages leadership, learning, and community involvement.
• Build strong relationships with residents to understand their concerns and provide basic counseling support.
• Manage communication with residents and parents via digital platforms, ensuring timely updates and responses.
• Coordinate, publicize, and encourage participation in events and community activities using relevant communication channels.
• Mobilize community members for collective action in mission-focused projects and campaigns.
• Leverage external expertise and initiatives to align with the goals of the Resident Community Service Team.

Resident Welfare & Support

• Monitor residents' well-being through regular check-ins and escalate critical welfare cases to the Manager as needed.
• Facilitate access to information and resources that support resident needs.
• Address barriers to community engagement and participation proactively.

Evaluation & Reporting

• Collaborate with staff to assess the effectiveness of programs and community engagement efforts.
• Maintain accurate records of data, attendance, and incentives related to programs.
• Assist in implementing and analyzing satisfaction surveys to identify areas for improvement.
• Compile detailed reports with qualitative and quantitative insights as required.

Budgetary Compliance

• Assist the Manager in preparing and managing the budget for student relations and events. 

• Ensure all activities are executed within the allocated budget and comply with financial policies and procedures. 
   

JOB QUALIFICATIONS

• Minimum 3 years of experience working with youth aged 16-25 in Malaysia
• Minimum Diploma and above 
• Excellent English (written and oral), ability to converse in Malay and Mandarin is desirable
• Able to work independently, able to follow instructions and can adhere to deadlines
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Powerpoint) and Google Drive Apps
• Good to have a Counselling License by Lembaga Kaunselor Malaysia.
• Strong communication, networking, and listening skills
• Experience planning and facilitating meetings and community gatherings
• Experience developing youth engagement and community building
• Work effectively in an environment with diverse cultures, multiple perspectives, and competing needs