Job Purpose

To assist and support the Community Manager to achieve the Company’s objective and act as the primary point of contact for the community and acts as the “face” of the Company 

1. Create a welcoming and collaborative community environment amongst our members through events and build relationships between members
2. Maintain good relationship with the building management too
3. Ensure that your venue is fully operational and processes are running smoothly
4. Drive growth and promotion of the Company’s service offerings
5. Take direction from the CM and ACM to support the Community Team as necessary

KEY RESULT AREAS / RESPONSIBILITIES 

Administrative 

1. Telephone call handling at the front desk; taking messages and (internally) transferring calls as needed
2. Mail and Package handling responsibilities as needed
3. Maintain a proper filing system for members’ records
4. Identify issues for escalation to CM and HOO and document accordingly
5. Complete tasks as required, and prepare & submit reports and forms as needed:

• Ordering consumables
• Submit venue receipts to CM or finance team for expense reports
• PR/PO
• Petty cash
• Member Mastersheet
• Member Profiling
• Event Calendar & Budget Report
• And more

Greeting / Point of Contact

1. Be the first and last point of contact for your venue
2. Cover the front desk during business hours
3. Greet and welcome your members’ guests/visitors
4. Greet people who come in for tours, take care of walk-ins, assist with scheduled tours where needed, and send confirmation emails as needed
5. Manage move ins and move outs, all members MUST receive a warm welcome and a warm goodbye too
6. Prepare/distribute promotional materials to members, visitors/potential members
7. Answer member enquiries on the CG App or when they approach the front desk, and help to refer inquirer to additional resources as needed

Membership Management

1. Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
2. Be active on the Company’s member network
3. Solve member-related issues to ensure a cohesive community, this ultimately will help your CM with member retention.

Events and Community Management

1. Promote events with manager’s supervision
2. Organize a healthy variety of events for the community
3. Arrange with, or outsource to, third party vendors where required based on member’s or client’s requirements and assist where needed
4. Assist with set-up and breakdown of events, including ordering food and beverages or arranging catering where needed by members/clients
5. Manage the events and community communications; ensure they are relevant and consistent as per CG standards
6. Boost member engagement via CG events and encourage the use of the CG App

Hospitality 

1. Develop relationships with members and proactively gather information on their needs to identify both Common Ground and member services that could help them achieve their goals
2. Identify and execute opportunities to connect members with each other
3. Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests
4. Recommend best practices to your CM for the benefit of the broader company related to member experience, sales, hospitality, operations, events and training

Venue Operations and Facility Management 

1. Assist with move-ins and move-outs; prepare and distribute member welcome packs get your members inducted into the new workspace
2. Support the touring of new members when required (if unsure, just show around as instructed by Sales and show only as needed, pricing leave it to Sales/CM)
3. Assist with venue operations and venue maintenance to ensure highest level of member experience:

• Manage access card activations and key access requests where applicable
• Ensuring the venue is clean and well kept
• Everything is always in working order

MINIMUM ACADEMIC/PROFESSIONAL QUALIFICATION

• Minimum Diploma in Business Administration or other related disciplines is required.
• Fresh graduates are encouraged. Would be an advantage to have a minimum 1 Year of related working experience in customer service/other relevant experience
• Proficient in basic computer skills especially in Microsoft Office Applications
• Ability to adapt to changes in work responsibilities and environment 
• Ability to negotiate and conclude potential sales