JOB PURPOSE

The Assistant Manager – Merchandising responsible to provide excellent customer service to the customers of Taylor’s Merchandise online shop and be involved with other merchandising initiatives and projects.

JOB SPECIFICATIONS

KEY RESULT AREAS / RESPONSIBILITIES

• To handle on the overall marketing plan for TMS and manage the end-to-end daily running of TMS which includes sales, organizing seasonal promotions (push and promote merchandise: new and aging to prospective customer) and act as merchandiser gatekeeper for student uniform (ie: Culinary student set).
• To handle 2 TMS e-commerce business platforms: Easy Store (website portal) & IRS (POS inventory system).
• Managing TMS stock inventory tracking of items in & out flow, monitoring and re-ordering of premiums and student uniform to control stock hold (ensuring stock level at optimum level with lowest storage cost).
• Keep track of marketing expenses and report to manager on monthly basis to ensure proper tracking of advertising budget.
• Pro-active in planning and sourcing for merchandising items from suppliers within and outside Malaysia and partners with CPD on procurement of items and liaising with vendor for stock output & delivery.
• Design promotional collaterals for TMS and liaise with printing vendors for the final output/ put on digital communication (TMS FB, Taylor’s Connect, Student Portal).
• Establish and improve day-to-day operations to achieve optimal efficiency via further development of promotional/ daily sales effectiveness and improvement.
• Responsible for ensuring payment system (ipay88/ POS/ e-invoicing) accurately on payment flow to ensure aligned with FINANCE department report.
• Ensure delivery/ collection of merchandise to customer are on time and manage regular stock for stock tracking.
• Manage customer service – customer enquiries on new merchandise & feedback (complaint).
• Undertake any duties that may be assigned from time to time.

• Other administrative responsibilities including:
  1. Ensuring up to date customer ordering flow & TMS procurement flow.
  2. Invoices process are up to date with finance reporting

TMS WORKING HOURS:

• Monday – Friday: 9am – 6pm

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

• Diploma or Degree

RELATED EXPERIENCE

• 4 or 5 years of working experience in retail/ related field.

COMPETENCIES (BEHAVIOURAL, KNOWLEDGE, SKILLS & ABILITIES)

• Strong drive to learn, self-motivated and result driven
• Able to work independently  & multi-task

• Resourceful / able to come up with creative approaches
• Ability to work within cross functional teams: Good interpersonal, communication and listening skills
• Collaborative / good networker. Able to work closely, gain trust and influence with academic as well as other functional teams
• Excellent communication skills
• Hands on implementer