Assistant Manager – International Student Recruitment is responsible to manage the international student recruitment team to recruit students to Taylor’s University & college. He/She is accountable by managing the international Sales Pipeline, which includes all the leads and channels from opportunity, enrolment, EVAL, Arrival & Registration.

AREAS OF RESPONSIBILITIES

1. Grow Enrolment

• Responsible for assist international sales in Middle East Region and to support other sales teams from other region international sales department if needed, inclusive of assisting of cross-selling of other programmes offered by Taylor’s higher education
• Accountable for managing team’s performance in achieving individual and team international sales target and growth by annual and cycle. Target includes student registration
• Co-develop sales/enrolment strategies with director and operationalize the business plans
• Ensure that all admission applications offered are reviewed and processed in accordance to guidelines and policies to determine admissions eligibility and follow up with students for missing information and documents
• Ensure timely responses of all enrolment-related requests by prospective students and parents
• Perform outbound and inbound sales engagement while improving individual pipeline conversion, efficiency and productivity
• Build strong agent relationship and enable to support agent management and recruitment
• Assist in market intelligence and information gathering of competitors offerings
• Participate in all enrolment related events and activities which include open days, enrolment days and other events organized to attract potential students
• Ensure that all prospective students’ information are accurately maintained and updated in system

2. Excellence Student Experience

• To always provide excellent customer service to new prospective students and parents
• Handle complain and solve student problem and manage customer relationship effectively

3. High Performance Organizations

• Manage and cultivate sales-driven culture within the team through recruitment and coaching of potential talents in collaboration with Sales Trainer
• Manage sales strategies and business plans with the team and relevant stakeholders with clear roles and responsibilities
• Ensure that all prospective students’ information is accurately maintained and updated in Taylor’s CRM system
• Coordinate meetings, staffing requirements and staff briefings
• Any other responsibilities that may be assigned to you from time to time

4. Cost leadership

• Optimize the process efficiency and productivity of the international sales team
• Assist in producing relevant report as requested
• Responsible on the ROI and revenue as per the target overseas trip/event
• Responsible that the annual enrolment and registered target are achieved for the region

JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION 

Possess a recognized degree in Business Management/Marketing/ International Business or other management-related discipline

RELATED EXPERIENCE

More than two years of working experience, sales experience in education environment

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

(Required for successful performance)

• Possess leadership and people management skills
• Familiar with higher education products customer profiling and competitor profiling
• Possess in-depth knowledge of all phases of Strong business acumen, Strategic and Sales planning capabilities
• Knowledge on ATL, BTL, Digital Marketing and Feeder School Marketing & branding approaches
• Knowledge and skills in using computer software such as Microsoft software applications

COMPETENCIES (BEHAVIOURAL)

• Creative thinking and innovation – know when a new approach may be required
• Communicating effectively – discusses and presents ideas logically, clearly using facts and appropriate supporting materials
• Teamwork & collaboration – works harmoniously as a member of a team, sharing knowledge, and information and keeps team members informed and updated about the work of the group
• Results orientation – Takes personal ownership and completes own work according to established standards in an accurate and timely manner
• Conflict management – Ability to manage tb identifying and handling conflicts in a sensible, fair and efficient manner