JOB PURPOSE

 This position reports to the Director – Accounts Receivable, and will be responsible for overseeing the invoice, collections, and reconciliation processes to ensure a timely and accurate recording of revenue, as well as enhancing operational efficiency and effectiveness.

AREAS OF RESPONSIBILITIES

This role involves managing a team, monitoring accounts, and working closely with internal and external stakeholders to optimize cash flow and reduce overdue payments.  Working closely with the Director of Accounts Receivable on identifying gaps and opportunities for improvements to the processes, as well as to support in digital transformation of the function.

JOB SPECIFICATIONS

1. Accounts Receivable Management:
• Oversee daily operations of the accounts receivable department.
• Ensure timely invoicing and accurate recording of transactions.
• Monitor aging reports and manage the collection process to minimize overdue accounts.
2. Team Supervision:
• Lead, train, and mentor account for receivable staff.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive work environment to enhance team productivity.
3. Customer Relations:
• Maintain strong relationships with customers to facilitate timely payments.
• Address and resolve customer discrepancies and payment issues professionally.
• Collaborate with the sales and customer service teams for effective client communication.
4. Reporting and Analysis:
• Prepare and present monthly accounts receivable reports and aging summaries.
• Analyze data to identify trends, potential risks, and areas for improvement.
• Assist in forecasting cash flow and revenue projections.
5. Compliance and Policy Enforcement:
• Ensure compliance with company policies, accounting principles, and regulations.
• Develop and implement the best practices for accounts receivable processes.
• Assist in audits by providing necessary documentation and explanations.
6. Process Improvement:
• Identify inefficiencies and recommend process improvements.
• Implement automated solutions to streamline accounts receivable operations.
• Monitor industry trends to keep abreast of best practices.

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

• Bachelor’s degree in accounting, Finance, or a related field.

RELATED EXPERIENCE

• Experience in Higher Education, Retail & E-commerce, is advantageous
• 5–7 years of experience, with 2–3 years in a senior role handling AR, credit control, or related accounting functions.
• Proven experience in a supervisory or lead role is preferred.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

Knowledge:

• Strong understanding of accounts receivable principles, invoicing, collections, and reconciliation.
• Knowledge of financial regulations, accounting standards (GAAP/MPERS), and compliance requirements.
• Familiarity with credit management and risk assessment practices.
• Experience with ERP systems (e.g., SAP, Oracle,)
• Awareness of industry-specific billing and revenue recognition practices.

Skills:

• Strong analytical and problem-solving skills to resolve payment discrepancies and improve collection efficiency.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) with advanced Excel skills (VLOOKUP, pivot tables, data analysis).
• Good written and verbal communication skills for internal and external interactions.
• Leadership and team management abilities to guide and develop AR team members.
• Time management and organizational skills to handle multiple priorities efficiently.
• Ability to work under pressure and meet tight deadlines.
• Attention to detail and accuracy in financial transactions and reporting

COMPETENCIES (BEHAVIOURAL)

• Leadership & Teamwork – Ability to lead, mentor, and inspire team members while fostering a collaborative and positive work environment.
• Problem-Solving & Decision-Making – Proactive in identifying issues, analyzing data, and making sound decisions to improve accounts receivable processes.
• Accountability & Ownership – Takes responsibility for outcomes, meets deadlines, and ensures accuracy in financial reporting and collections.
• Communication & Negotiation – Effectively communicates with internal and external stakeholders, including customers, to ensure smooth collections and dispute resolution.
• Customer Focus – Maintains strong customer relationships while ensuring timely payments and resolving billing concerns professionally.
• Resilience & Adaptability – Stays calm under pressure, adapts to changing priorities, and continuously seeks improvements in AR operations.
• Integrity & Confidentiality – Upholds ethical standards, maintains confidentiality, and ensures compliance with company policies and financial regulations.
• Initiative & Continuous Improvement – Takes initiative to optimize AR processes, drive efficiency, and implement best practices.