The Assistant Manager, Governance and Standards supports the Office of Registrar in strengthening governance practices through policy oversight, compliance monitoring, operational reviews, and continuous improvement initiatives across the Office of Admissions and the Office of Examinations and Results. The Assistant Manager is responsible for coordinating institutional policies, supporting the development and periodic review of policies, and monitoring compliance with approved policies and operational standards.

RESPONSIBILITIES

1. Policy Governance & Development

• Coordinate the development, review and periodic revision of institutional policies, procedures and guidelines.
• Facilitate policy discussions with policy owners and relevant stakeholders.
• Review draft policies to ensure consistency, clarity and alignment with institutional governance requirements.
• Ensure policies comply with approved templates, governance standards and document control requirements.
• Coordinate policy approval processes through the appropriate governance committees.

2. Governance Standards & Document Control

• Maintain institutional policy standards and governance documentation requirements.
• Manage the University's policy repository and document control processes.
• Ensure proper version control, document classification and archival practices.
• Monitor the periodic review schedule of institutional policies.
• Promote consistency across policies, procedures and governance documents.

3. Operational Governance Monitoring

• Develop and implement governance monitoring mechanisms for operational processes within the Office of Admissions and the Office of Examinations and Results.
• Conduct scheduled governance reviews to assess compliance with approved policies, procedures and regulatory requirements.
• Perform document reviews, process walkthroughs and compliance verification activities.
• Monitor implementation of approved governance requirements across operational units.
• Maintain governance monitoring records and supporting evidence.

4. Compliance Review & Continuous Improvement

• Identify governance gaps, operational weaknesses and areas of non-compliance.
• Recommend corrective and preventive actions to strengthen governance practices.
• Monitor implementation of agreed improvement actions.
• Track progress of corrective actions and verify completion.
• Recommend process improvements to strengthen operational effectiveness and regulatory compliance.

5. Regulatory Monitoring

• Monitor changes to regulatory requirements issued by relevant authorities.
• Assess the impact of regulatory changes on operational processes and institutional policies.
• Coordinate implementation of regulatory requirements with relevant stakeholders.
• Maintain records of regulatory updates and institutional responses.

6. Stakeholder Engagement & Advisory

• Provide advisory support to departments throughout the policy development and review process.
• Conduct briefings and training sessions on policy governance and standards.
• Serve as the central point of reference for policy-related queries.

7. Reporting & Governance Support

• Prepare periodic reports on policy status, compliance levels, and key issues for management.
• Support the preparation of governance papers related to policy matters.
• Contribute to strengthening institutional governance through structured policy management practices.

PERFORMANCE MEASURES

• Percentage of policies reviewed within the approved review cycle.
• Percentage of governance monitoring activities completed according to the annual plan.
• Compliance level achieved by the Office of Admissions.
• Compliance level achieved by the Office of Examinations and Results.
• Percentage of corrective actions closed within agreed timelines.
• Timeliness of governance reports submitted to Management.
• Stakeholder satisfaction with governance advisory services.
• Reduction in recurring governance and compliance issues.

MINIMUM ACADEMIC/PROFESSIONAL QUALIFICATION

• Bachelor’s Degree in Law, Business Administration, Public Policy, or a related field.
• A Master’s Degree is an added advantage.

RELATED EXPERIENCE

• Minimum 5–8 years of experience in governance, policy coordination, compliance, or document control.
• Experience in managing documentation standards, SOPs, or institutional frameworks is highly preferred.
• Experience in higher education or large organisations is an advantage.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Sound knowledge of governance principles and institutional policy management.
• Strong analytical and problem-solving skills.
• Ability to conduct governance and compliance reviews objectively.
• Strong report writing and documentation skills.
• Excellent stakeholder engagement and communication skills.
• Strong organisational and project coordination skills.
• Ability to analyse operational processes and recommend improvements.
• High level of integrity, professionalism and attention to detail.

Preferred Attributes

• Experience in document control, standards, or governance frameworks.
• Familiarity with workflow systems or document management platforms.
• Experience supporting governance committees or approval processes.
• Knowledge of higher education regulatory requirements (MQA, MOHE and related authorities).