The Analyst - Employee Lifecycle & Benefits is to provide People services and advise to the stakeholders (Non-Academic) on People-related matters such as policies, practices and processes, and respond to their enquiries. He/she will be responsible to assist the Lead - Employee Lifecycle & Benefits in managing day-to-day operations, ensuring that the operations team delivers excellent customer services to the stakeholders concerning all operational issues.

KEY RESULT AREAS / RESPONSIBILITIES

1. Data Verification & Lifecycle Management

• Review and validate complex employment data changes (e.g., reporting line updates, redesignations, salary adjustments, transfers, promotions, contract or structure changes) ensuring accuracy and compliance.
• Approve Employee Self-Service (ESS) and Manager Self-Service (MSS) transactions with appropriate audit trail maintenance.
• Work with Tech team and stakeholders to ensure data consistency across systems and resolve complex queries.
• Manage the end‑to‑end staff confirmation process upon completion of the probation period.

2. Benefits Administration

• Process the administration of employee benefits including inpatient and outpatient insurance, system updates, staff welfare (newborn, marriage, compassionate payments), overtime claims, and vendor liaison.
• Act as primary contact for insurance vendors and collaborate with the Rewards team on policy updates and issue resolution for Non-Academic stakeholders.
• Provide support on medical benefits, coverage, claims processes, and all types of leave (e.g., sick, hospitalization, maternity/paternity, professional development, PhD leave, replacement leave, etc.).
• Provide guidance and manage applications for Children Education Discount and coordinate with Finance on invoices payment.
• Support on Employee Education Assistance applications for Non Academic as and when needed.

3. Letter Generation & Employment Documentation

• Manage preparation and issuance of employee verification documents for third‑party purposes (e.g., banks, EPF, Immigration, tax authorities, SOCSO Claims etc).
• Prepare and issue employment-related letters (confirmation, probation extension, salary revision, promotions, redesignations, transfers, acting allowances, secondary/committee appointments, and contract changes etc.).
• Ensure documentation accuracy, confidentiality, and compliance with policy standards.
• Obtain updated job descriptions for new positions, ensure sign-off, and maintain proper record storage in HR@Taylor’s.
• Handle end‑to‑end e‑Stamping of documents via the Income Tax Portal.

4. System Customization & Testing

• Participate in end‑to‑end testing in QAS/PRD environments prior to implementation as and when required.
• Monitor, track, and escalate system issues to minimise operational disruption.

5. Employee Support & Stakeholder Coordination

• Attend to employee and benefits-related inquiries, ensuring clear communication and timely follow‑up.
• Work closely with HRBPs and Payroll to ensure accurate data flow and timely execution of changes.
• Maintain service excellence standards:

1. Answer phone calls within 3 rings
2. Respond to stakeholder emails within 2 working days

6. Continuous Improvement & Optimization

• Alert the line manager on process gaps to enhance data accuracy, efficiency, and employee experience.

7. Record Keeping & Compliance

• Maintain secure and structured employment documentation in line with statutory and company requirements.
• Support audits, reporting, and internal documentation retrieval.
• Ensure HR processes comply with data privacy, information security, and regulatory standards.

• Timely update registers, business processes, files and records within portfolio.
• To assist the line manager in managing the tardiness of the HR filing room
• Undertake additional responsibilities, duties, or projects as assigned from time to time.

JOB SPECIFICATIONS

Qualification

• Preferably a diploma or degree or equivalent from a recognised institution in the field relevant to the appointment

Related Experience

• Preferably 2-3 years of working experience in human resources in similar capacity

KEY COMPETENCIES

• Basic knowledge of HR practices, processes, procedures and documentation.
• Basic knowledge of relevant legislation pertaining to HR related matter
• Basic analytical and problem-solving skills.
• Time management skills include the ability to plan and organise one’s own work.
• Maintain confidentiality information and meticulous.
• Self-motivated, proactive and team player
• Good Interpersonal & communication skills
• Ability to complete routine tasks with minimum supervision.
• Data integrity and accuracy. Results and achievement focus
• Proactive and assertive approach to managing tasks and responsibilities.