JOB PURPOSE

The Analyst, Employee Lifecycle & Benefits Administration is responsible for ensuring the accuracy, integrity, and compliance of employment-related data in the HRIS system. This role involves system data maintenance in Employee Central (EC), data verification, compliance monitoring, employee support, and process improvements to enhance service delivery efficiency.

KEY RESULT AREAS / RESPONSIBILITIES

1. Data Verification & Validation

• Verify and validate incoming employee data related to employment, salary, benefits, and statutory information, ensuring accuracy and compliance with company policies.
• Approve Employee Self-Service (ESS) transactions and oversee Manager Self-Service (MSS) transaction for employment changes (e.g., promotions, transfers,), ensuring data integrity.
• Work closely with HRBPs and relevant stakeholders to maintain consistency and accuracy of employment records across HR systems.
• Provide guidance and support for system-related queries, troubleshooting, and enhancements to ensure seamless user experience.

2. System Data Maintenance (EC) – Data Changes, Position Management & Workflow Routing

• Maintain and update employee data in Employee Central (EC), including personal details, employment information, job/position changes, and organizational structure updates.
• Perform audit checks on system records to ensure data accuracy, completeness, and compliance with policies and statutory requirements.
• Monitor and track EC system transactions to ensure timely closure and corrective action where needed.
• Collaborate with HRIS and relevant teams to support configuration updates, system troubleshooting, and enhancement initiatives.

3. Benefits Administration

• Administer employee benefits programs, including medical insurance enrollment, termination, and updates in the system.
• Respond to routine employee inquiries regarding medical coverage, claim procedures, and policy terms, providing clear and timely guidance.
• Liaise with insurance providers to manage day-to-day policy administration such as adding or removing employees, updating records, and resolving discrepancies.

4. Letter Generation & Employment Documentation

• Responsible for preparing and issuing employment-related letters, in accordance with company policy and timelines.
• Generate letters and documents requested by employees for third-party purposes, such as salary verification, employment confirmation, visa applications, bank loan support, and EPF-related requests.
• Ensure all letters are accurately prepared, approved, and recorded in line with confidentiality protocols and documentation standards.

5. Staff Salary-Related Requests Management

• Manage and process employee-initiated salary-related requests, including voluntary increases in EPF contributions, salary deductions for third party, education subsidy, and outpatient overutilization.
• Ensure all requests are properly documented, validated, and processed in accordance with internal policies and statutory regulations.
• Coordinate with the Payroll team to ensure timely and accurate implementation of approved deductions or changes.
• Provide guidance to employees on request procedures and required supporting documents, ensuring a smooth and transparent process.

6. Employee Inquiries & Support

• Serve as the first point of contract for employee inquiries related to employment & benefits, providing accurate and timely assistance.
• Provide timely support for SOFIA-related matters and ensure clear communication in resolving expatriate-related concerns, escalating when necessary.

7. System Customization & Updates

• Manage updates and changes to the HRIS system, troubleshoot issues, and collaborate with the HR Technology team for enhancements.
• Handle change requests in the HRIS system for continuous process improvements.
• Perform functional testing in QAS and PRD environments for AMS-related tickets.

8. Continuous Improvement

• Assist in process enhancements and automation initiatives to improve efficiency.
• Identify opportunities to improve employment data administration processes.

9. Record Keeping & Documentation

• Maintain organized and secure employee records, ensuring accessibility and confidentiality.
• Document HR transactions, changes, and updates for reference and compliance purposes.

JOB SPECIFICATIONS

MINIMUM ACADEMIC/PROFESSIONAL QUALIFICATION

Diploma or Bachelor’s degree in HR, Business, IT, or a related field

RELATED EXPERIENCE

Minimum of 1 years of experience in in HR operations, data management, or HRIS administration.

TECHNICAL SKILLS

Proficiency in HRIS platforms (e.g., SAP) and Microsoft Excel.

Strong knowledge of employment data administration and statutory compliance.

KEY ATTRIBUTES

Analytical and detail-oriented with strong problem-solving skills.

Excellent communication and stakeholder management abilities.

High level of integrity and accountability in managing sensitive HR data.