JOB PURPOSE

The Analyst - Employee Lifecycle & Benefits Administration is to provide People services and advise to the stakeholders on People-related matters such as policies, practices and processes, and respond to their enquiries. He/she will be responsible to assist the Lead - Employee Lifecycle & Benefits Administration in managing day-to-day operations, ensuring that the operations team delivers excellent customer services to the stakeholders concerning all operational issues.

KEY RESULT AREAS / RESPONSIBILITIES

• To be well verse with policy, procedure and processes within portfolio.
• Prepare and issue employment-related letters (e.g., confirmation, renewal, transfer, redesignation, change of reporting line, acceptance of resignation, termination, extension of probation, retirement etc.).
• Issue compensation-related letters (e.g., promotion, salary adjustments, bonuses).
• Provide employee verification and non-objection letters (e.g., Visa application, bank, loan, employment-related permits etc,).
• Letters to Various Committees as requested by stakeholders
• Update and send necessary documents/letters to Payroll team for timely processing
• Timely upload all signed letters in SAP system
• Process benefits-related billing (e.g., insurance premium invoices).
• Administer enrollment/changes/termination of employees in insurance programs.
• Respond to routine inquiries on benefits, coverage, or policy details. (via Leena Ai, Email, Team/Whatsapp)
• Liaise with insurance providers for additions/removals and administrative actions.
• Update and maintain special leave types in HR@Taylors (e.g., PhD Leave, Sabbatical).
• Update Replacement Leave upon approval
• Update retired staff leave where applicable
• To issue Staff ID Card & update access code for existing employees as and when required.
• To manage Employee Self-Service Approval on personal data update/employee’s benefits in HR@Taylor’s
• To attend and support all employee queries via email/Teams/Leena AI on general lifecycle/benefits matters.
• Process confirmation and resignation of Non Academic Staff
• Timely update registers, business processes, files and records within portfolio.
• To assist line manager in managing the tardiness of the HR filing room
• To assist the line manager on documentation in HR@Taylor’s and reportings
• To attend to staff queries relating to portfolio
• To answer phone calls within 3 rings
• To reply stakeholder’s emails within two (2) working days.
• Ensure all HR service processes and systems adhere to data privacy, information security, and regulatory compliance standards.
• Any other responsibilities, initiatives and projects that may be assigned to you from time to time