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Executive - Student Relations, Events and Development

Posted on:  05-May-2022
Job Req ID:  1199
Division:  Ancillary & Support Services (ANSS)
Department:  Student Relations, Events & Development (40000608)

JOB PURPOSE


The Executive is primarily responsible for administrative and reporting duties in the Student Relations, Events and Development department of Taylor’s Hostel Management, while playing a supporting role in the planning and implementation of the Resident Lifecycle Program (RLP). The RLP is a structured program for Taylor’s Hostel local and international residents to develop their intellectual, emotional, social and physical wellbeing through mental health programs, life skill workshops, community service and more. Examples of past programs are available in our quarterly newsletters.


The Executive should have strong attention to detail, excellent computer skills and proficient in speaking and writing in English. The Executive should have the resilience and ability to manage multiple tasks at a given time and enjoy working in a highly creative, collaborative and small but fast-moving team.

 

PRIMARY KEY RESULT AREAS / RESPONSIBILITIES


● New Resident Onboarding: Deliver end-to-end onboarding services to new residents including sending templated Welcome emails to students and parents, managing buddies to new international students, overseeing survey responses and conducting wellbeing calls to ensure new residents are well adapted.
● Finances: Keep track, update, monitor and report on the department’s month-to-month financial status by forecasting upcoming expenses based on the set annual activity and budget plan, making funding requests, updating and monitoring the department’s general ledger and compilation of receipts, closing accounts and providing brief monthly financial reports using provided templates.
● Performance Database: Update and maintain a comprehensive database of program/event performance by ensuring the number of participants and their post-event feedback or rating is recorded, tabulated and reported in a timely and accurate manner.
● Resident Clubs: Monitor and support the Resident Clubs. While these clubs are largely independent, you will be the focal point to ensure clubs remain active and adhere to Resident Club rules.
● Resident Attrition: Compile and report on the academic performance of students who check-out of the hostel.
● Weekly & Monthly Reports: Draft the department’s weekly and monthly report using the provided template with the latest statistics, photos and work progress updates compiled for the Manager’s final edit.
● General Resident Support: Respond, guide and assist residents with general hostel enquiries with the support of other departments.


SECONDARY KEY RESULT AREAS / RESPONSIBILITIES
● Event Management: Assist in the planning, coordination, publicity, implementation and evaluation of resident programs and services, led by the Senior Executive or Manager

● Case Management: Assist in receiving, responding and referring cases where the residents’ mental and physical health is at risk, in a manner that is respectful, private and non-judgmental.
● Quarterly Newsletter: Assist the Senior Executive in drafting copies and/or compiling photos for the quarterly newsletter, for the Manager’s final edit.
● Resident Satisfaction Survey: Assist in delivering surveys to ensure target number of respondents are met; tabulate results and report findings for the Mid-Year and Year-End annual satisfaction survey.
● Hostel E-Shop: Assist in resident purchases and fulfilment matters on rotation basis.

 

MINIMUM ACADEMIC/PROFESSIONAL QUALIFICATION
Candidates must possess at least a Diploma, preferably related to Mass Communication, Business Administration or a related discipline.

 

RELATED EXPERIENCE
● At least 3 years’ working experience in administrative duties and customer service; and preferably has experience in event organising, welfare support, working with young adults or in a similar industry.
 

REQUIRED COMPETENCIES
● Excellent command in written and spoken English
● Demonstrated computer skills including Microsoft Office and familiar with using Google Drive
● Highly meticulous and detailed-oriented with unrelenting focus on accuracy
● Proficient in data entry, organising and prioritising tasks assigned
● Effective organisational, stress and time management skills
● Able to work independently, able to follow instructions and can adhere to deadlines
● Flexible in the event of occasional long hours or weekend duties, which will be compensated

 

DESIRABLE COMPETENCIES
● Passionate about developing student potential beyond classrooms to create independent, creative,
confident, knowledgeable and empathetic leaders.
● Innovative, dynamic and has excellent interpersonal skills
● Strives in a highly creative and collaborative environment
● Confident in speaking in front of large groups of students
● Proactive, independent, resourceful and enjoys learning

 

The company reserves the rights to amend or include additional details towards your job description at any point of time in any form of communication

 

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