Share this Job
Apply now

Apply for Job

Executive, Learner Services

Posted on:  29-May-2022
Job Req ID:  1194
Division:  School (SCH)
Department:  Services (40000794)

JOB TITLE: LEARNER SERVICES SENIOR EXECUTIVE / EXECUTIVE 

Links to: Learner Services Manager 

 

WHO ARE WE?

Nexus is an empowering, learning-focused community. We strive to create an honest, open and innovative community with our learners, parents and peers. We believe that we have something unique and special here, we are proud to be different in the way we work; and how we teach and learn. 

 

WHO ARE WE LOOKING FOR?

At Nexus, we do things differently.  Each member of staff is valued and recognised as a unique individual collaborating as part of a supportive community, to elevate one another with innovative ideas. Our strategies emerge from the collective positive mindsets of our colleagues.  You will experience high levels of ownership and empowerment in your role. 

 

JOB DESCRIPTION

The Learner Services Senior Executive /Executive is the initial point of contact for learners and parents on all academic and learner services queries and requests. Our Learner Services Senior Executive / Executive is responsible for the day-to-day management of administrative functions to assist in the delivery of a wide variety of learner services. The Learner Services Senior Executive / Executive works closely with Admissions. For the Learner Services Senior Executive you will be required to submit a monthly report, support Learner Services Manager with the coaching of Executive and part timers. 

 

 ROLE AND RESPONSIBILITIES

  • Act as a first point of contact for prospective and existing learners, handling learners and parents enquiries and requests via phone, email or in person in a courteous, respectful, professional and confidential manner

  • Manage and maintain learner files and computer based records, ensuring they are up to date and that it contains all relevant documentation

  • Maintain and monitor class attendance records and coordinate all relevant reports

  • Handle stakeholders complaints, feedback and grievances, in a sensitive and timely fashion

  • Manage/Coordinate/Provide support for extra curricular activities (clubs, trips, etc), Open House, New Learners Orientation and Parents Meeting

  • Facilitate documentation processing for current, transfer and former learners

  • Process learner withdrawing requests

  • Coordinating with external vendors (like bus, canteen, extra curricular activities providers) on the parents requests, feedback and school requirements

  • Conduct general office duties

  • Provide assistance to other relevant function areas as needed

  • Involvement in whole school events and activities as required.

  • To perform any other duties as assigned by the management, stakeholders and reporting manager/link

 

A TYPICAL DAY

Our school is open from 8am to 5pm. I start the day by updating the attendance register, and preparing the relevant reports. A few learners are starting today, so I print their timetables and help them find their classrooms. The extra curricular activities start this week, so we have a lot of enquiries from parents and learners.  Some of them want to change their choices, and as there are spaces available, I am able to process their requests. Mid morning is quiet, so I prepare some of the documents requested by learners that are transferring to other countries.  A learner has forgotten his swimming kit, and I help them contact their parents. During lunch time I help learners with their requests. Next week are the parent teacher conferences and I help some parents get into the portal so they can choose their preferred timing. Around 3:10pm Learner Services  start to be busy again and I help answer parents’ questions. The extra curricular activities start at 3:30 and I help learners find their sessions. The activities  finish at 4:30pm and I make sure all learners take the appropriate bus. Tomorrow we have new learners coming for orientation, so I make sure all the files and paperwork are ready. 

 

QUALIFICATIONS AND SKILLS

  • Resourceful, calm, patient and proactive when issues arise

  • Strong customer service skills

  • Knowledge of administrative and clerical procedures

  • Multitasking and time-management skills, with the ability to prioritize tasks

  • Willingness to learn and expand skills

  • Confident in the use of technology to support procedures

  • A strong command of the English language, both written and verbal

  • Bachelor degree qualification and experience in an international school environment are advantages

  • At least three (3) years of relevant working experience

 

Nexus International School (Singapore) is committed to the safety and wellbeing of our children and families. Nexus endorses the Convention on the Rights of the Child, which Singapore ratified on 11 December 2008, and establishes a clear policy and guidelines to protect our learners from maltreatment by any person or persons who come in contact with them in any environment.

 

Nexus International School (Singapore) is an equal opportunity employer. We respect and seek to empower each individual and value the diverse cultures, perspectives, skills and experiences within our school.

 

Whilst every effort has been made to explain the main duties and responsibilities, the role may be revised from time to time.

Apply now

Apply for Job