JOB PURPOSE

To support the centralised AR operations for Taylor’s Schools (TS) by providing timely, accurate and consistent billing, receipt processing and other AR operational support across schools within the TS Group.  The role forms part of the centralised AR team and is not dedicated to any individual school. The Executive may be assigned to support one or more schools based on operational requirements, transaction volumes, staff coverage and the centralisation schedule determined by Management.

The role requires flexibility to work from different school locations or TSO as reasonably required. Wherea change in normal work location is required, reasonable advance notice will be provided through the line manager, except where urgent operational circumstances require otherwise.

The Executive is expected to work collaboratively with other members of the Hcentralised AR team and school Finance/AR teams, providing cross-school coverage and ensuring continuity of AR operations during peak periods, staff absences and changes in operational requirements.

KEY RESPONSIBILITIES

1. Student Billing Administration

• Generate student invoices, debit notes and credit notes in iSAMS in accordance with approved fee structures, discounts and scholarships as recorded and maintained in iSAMS by respective school AR teams.
• Ensure billing for term fees and other school-related charges is processed accurately and within established timelines, based on instructions provided by school AR teams.
• Process ad hoc billing requests received from school AR teams within agreed service standards.
• Coordinate with school AR teams on enrolment updates, withdrawals, fee changes, scholarships, discounts, and payment plans, and other matters affecting student billing. 
• Perform appropriate validation checks before billing runs and promptly escalate incomplete, inconsistent or unusual information.
• Provide billing support to any TS school assigned by Management and manage multiple school portfolios where required.

2. Official Receipt Processing

• Support the generation of receipts for payments requiring manual receipt processing.
• Review and monitor system-generated receipts arising from automated payment channels, including the Fee Payment Portal, and assist in resolving exceptions where required.
• Assist in resolving receipt discrepancies or unmatched payments through coordination with the school AR teams, who are responsible for managing parent relationships.
• Escalate system issues, discrepancies, or unusual transactions promptly.

3. Cross-School AR Support and Operational Coverage

• Provide AR operational support to any school within Taylor’s Schools as assigned or scheduled by Management.
• Work across different school portfolios according to the centralised AR implementation schedule, transaction volumes and operational priorities.
• Provide backup and coverage for other members of the centralised AR team during leave, peak billing periods or other operational requirements.
• Develop sufficient knowledge of the AR processes and operating requirements of each assigned school to provide effective cross-school coverage.
• Support the onboarding of additional schools into the centralised AR operating model.
• Maintain proper handover and documentation when school assignments or responsibilities change.

4. Collaboration and Stakeholder Management

• Work closely and collaboratively with other centralised AR team members and school Finance teams.
• Participate actively in team discussions, operational reviews, process improvement meetings and training.
• Attend meetings at TSO, The MET Corporate Towers, when requested by the CFO, line manager or Management.
• Maintain regular communication with the line manager on workload, operational issues, competing priorities and support required
• Proactively highlight potential billing delays, capacity constraints, system issues or process weaknesses rather than waiting for issues to escalate.

5. Process Improvement and Controls

• Support implementation and continuous improvement of centralised AR processes across TS.
• Work with Finance and relevant stakeholders to increase automation and reduce unnecessary manual processing.
• Assist in testing and implementation of system enhancements relating to billing, receipts and AR processes.
• Maintain appropriate transaction references and supporting documentation to provide a clear audit trail.
• Comply with approved Finance policies, SOPs, delegated authorities and internal controls.
• Maintain confidentiality and integrity of students', parents' and payers' personal and financial nformation.

Key Competencies & Attributes

• Prior experience in Accounts Receivable, student billing or finance operations.
• Familiarity with iSAMS, iFinance or similar student billing/accounting systems is an advantage.
• Strong attention to detail and strong organisational skills to manage multiple school portfolios and deadlines.
• Comfortable working with systems, transactional data and repetitive high-volume processes.
• Collaborative and willing to work as part of a centralised team rather than within a single-school structure.
• Good communication and stakeholder management skills.

Mobility and Work Location

This is a Group centralised AR role. While the Executive may have a normal base location at a Taylor’sSchools campus, the role is not permanently attached to that school.  Management may assign or rotate the Executive among schools or TSO based on operational requirements, centralisation schedules, staff coverage and business needs. Reasonable advance notice of changes in work location will be provided through the line manager where practicable.