JOB TITLE: ADMISSIONS MANAGER

Links to: Principal

WHO ARE WE?

Nexus is an empowering, learning-focused community. We strive to create an honest, open and innovative community with our learners, parents and peers. We believe that we have something unique and special here, we are proud to be different in the way we work; and how we teach and learn. 

WHO ARE WE LOOKING FOR?

At Nexus, we do things differently.  Each member of staff is valued and recognised as a unique individual collaborating as part of a supportive community, to elevate one another with innovative ideas. Our strategies emerge from the collective positive mindsets of our colleagues.  You will experience high levels of ownership and empowerment in your role. 

JOB DESCRIPTION

The Admissions Manager is responsible for:

• Maintaining high level contacts and relationships with existing customers and develop new customer contacts by regular follow up

• Developing measures & procedures to achieve admission targets by working closely with student services, academic and marketing teams

• Contributing strategically to the growth and direction of NISS’s products and services

• The management and supervision of the Admissions team and Learner Services team to ensure daily operations run smoothly

• Establishing activities aimed at increasing NISS brand awareness and customer acquisition by working closely with marketing department (includes weekend events such as Open Days and recruitment fairs)

ROLE AND RESPONSIBILITIES

• Attend to enquiries via telephone calls/emails/walk-in for NISS

• Motivate & lead staff toward effective performance

• Responsible for overseeing the Admissions team and working closely with Learner Services and Marketing for effective recruitment

• Prepare and compile work progress and work plan reports

• Conduct review on individual admission executive progress

• Conduct review on local admission for NISS progress

• Compile admission reports for management review on a regular basis to ensure maximum conversion of enquiries and up to date information

• Oversee all aspects of the management of our registered student recruitment agents 

• Conduct bi-annual performance review

• Conduct annual performance review

• Maintaining and improving database systems and online application functionality

• Training of new staff

• Involvement in whole school events and activities as required

• To perform any other duties as assigned by the management, stakeholders and reporting manager/link

A TYPICAL DAY 

I arrive in the morning and check on the team’s wellbeing. I continue monitoring their work loads in terms of the number of leads and how they feel about families’ feedback is important to understand where support is needed.  This is due to the fact that the next priority is checking into the Admissions inbox and the unassigned leads in the CRM to assign enquiries to owners - the admissions team member who will be responsible for taking them through the process.  This is done through profiling - nationalities, background, previous connections (i.e. through the same agent as other applicants).

Next, I may be chairing a team meeting looking through the processing applications, seeing how many days idle leads have been in the system, looking at forecasting/budget numbers and prepping for Open Days or the next term’s orientation sessions with the team. 

A meeting with the IT Data team, Heads of School or Marketing team may be next to ensure communication across teams and that systems are showing what we expect them to be showing us.  If there are areas for improvement, we can work together to get better reporting in a clear format to ensure strategic decisions can be made quickly.

After lunch, I will be touring a family looking to enrol at the school and monitoring an applicant’s online admissions assessment via a Google Meet.  I will then check on the approval system for applications to be moved further to offer and contract before going out to the walkway to perform a duty of checking parents into the site for collection of their children at the end of the day.

To close the day, there may be preparing data for an upcoming board or monthly management meeting and a check in with the team for what’s on tomorrow!
 

QUALIFICATIONS AND SKILLS

We are looking for someone who can/has:

• Bachelor’s Degree in Business/Management/Marketing or similar

• Experience in an international school environment (preferred)

• 3-5 years management experience

• High level of data analysis skills

• Knowledge of good customer service practice

• A demonstrated and genuine liking and appreciation of children

• Inclusive, Motivated, Resilient, flexible and adaptable

• High standards and expectations

• Establish and maintain good relationships with colleagues, learners and parents

• Communicate effectively in Standard English both orally and in writing

• Deal effectively and non confrontationally with learners and staff

• Positively influence others

• Listen actively

• Motivate and engage with colleagues

Nexus International School (Singapore) is committed to the safety and wellbeing of our children and families. Nexus endorses the Convention on the Rights of the Child, which Singapore ratified on 11 December 2008, and establishes a clear policy and guidelines to protect our learners from maltreatment by any person or persons who come in contact with them in any environment.

Nexus International School (Singapore) is an equal opportunity employer. We respect and seek to empower each individual and value the diverse cultures, perspectives, skills and experiences within our school.

Whilst every effort has been made to explain the main duties and responsibilities, the role may be revised from time to time.